Crowne Plaza Brussels Airport: Convenient Accommodation with Mixed Reviews
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Crowne Plaza Brussels Airport: Convenient Accommodation with Mixed Reviews

Exclusive Crowne Plaza Brussels Airport Feedback Analysis

Leonardo da Vincilaan 4, Diegem, Machelen 1831 Belgium

The Crowne Plaza Brussels Airport hotel offers convenient accommodation near the airport with a free shuttle bus service. While some guests praised the friendly staff and luxurious rooms, others found the hotel average for its price. Several reviewers complained about slow service in the restaurant and issues with room service. However, the hotel's location and amenities, such as a park area and a sky bar, were appreciated. Overall, the hotel's service and food quality received mixed reviews.

Source: Tripadvisor Reviews of Crowne Plaza Brussels Airport, an IHG

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Customer Feedback Analysis of Crowne Plaza Brussels Airport, an IHG

Unveil the true customer feedback on Crowne Plaza Brussels Airport with our in-depth analysis. Perfect for enhancing your service.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Great hotel stay

    Having booked numerous stays for colleagues and customers over the years, this was my first stay. The staff were helpful and courteous, the rooms were spacious and comfortable, the public areas were very well kept and the Sky Bar was a delight! I strongly recommend the Kwak...

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Oct 01, 2023
  • Nice and quiet airport hotel

    A nice property with a little park area in the back. My room was very quiet. The train station was a short walk away. Enjoyed my stay and was able to catch the train to Brussels to see all the sites.

    Sentiment
    • Positive
    Content
    • Location and Convenience
    Sep 01, 2023
  • Lovely hotel

    We stayed here for one night on a coach tour with Leger Holidays, on our way to catch a ferry at Dunkirk. It's a lovely hotel with very nice rooms. The restaurant was excellent but very expensive for dinner. Breakfast was included and was really good.

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Apr 01, 2023
  • Appreciation, Warda

    I appreciate the service in this hotel, my special thanks goes to Someone who works at Craft by the name of WARDA, her service is outstanding plus her smile, i enjoyed being served by her in my stay! Keep it up!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Apr 01, 2023
  • very good hotel close to the Airport

    This hotel is very close to the airport and offers free shuttle bus for the guests. Reception is very friendly and helpful, they will all the best they can. Rooms are nice and beds comfortable, bathroom nice and clean.

    Sentiment
    • Positive
    Content
    • Location and Convenience
    Oct 01, 2022
  • Average for the price

    The hotel is ok, but somewhat average in comparison to the price. Rooms good size but nothing special. Breakfast was good, The shuttle from the airport is very convenient, however not very easy to find as the signs at the airport are not great.

    Sentiment
    • None
    Content
    • Service Quality
    Jun 01, 2022
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
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Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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