CarGurus Reviews: Strengths and Areas for Improvement
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    • Automotive Market Analysts
    • Product Managers in Auto Tech
    • Customer Experience Strategists
    • Digital Marketing Professionals
    • Car Dealership Owners
CarGurus Reviews: Strengths and Areas for Improvement

Exclusive CarGurus Customer Feedback Insights Report

CarGurus has garnered a mix of reviews from users, highlighting its strengths in providing a comprehensive selection of vehicles and ease of use. Many users appreciate the app's ability to find quality cars and its efficient pre-qualification service. However, concerns are raised about the app's navigation difficulties, misleading information about vehicle availability, and issues with filtering options. While some users report enjoying a seamless experience in their car search, others express frustration over technical glitches and an overwhelming amount of irrelevant emails. Overall, CarGurus remains a popular tool among car buyers, but there is room for improvement in user experience and functionality.

Source: App Store Reviews of CarGurus: Used & New Cars

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Customer Feedback Analysis of CarGurus: Used & New Cars

Uncover the strengths and improvement areas of CarGurus with our in-depth customer feedback analysis report.

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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  • Glitches

    At some point & time the app does tend to glitch & does not show the vehicles you have saved. It chooses when it wants to show them.

    Sentiment
    • Positive
    Content
    • Reliability and Consistency
    May 16, 2025
  • Car buying?

    I like the wide selection of vehicles. For the life of me, I can’t figure out why I would buy a car without seeing and driving it.

    Sentiment
    • Positive
    Content
    • Inventory Availability
    May 15, 2025
  • Wanly

    I have set Very specific deals on the type of car I’m wanting to buy, this website is burying me in emails on cars that don’t even meet Major requirements!!

    Sentiment
    • Negative
    Content
    • Email Notification Concerns
    May 15, 2025
  • Best APP for car shopping

    Easy to use and tons of vehicles for sale. Used other apps for car search and this is by far the best one.

    Sentiment
    • Positive
    Content
    • User Satisfaction
    May 15, 2025
  • Quality online service

    This app is very reliable when planning to buy a vehicle. The pre qualified service is consistent and efficient!

    Sentiment
    • Positive
    Content
    • Reliability and Consistency
    May 09, 2025
  • Increíble

    Es increíble, es muy completo por todos los filtros de búsqueda, ya que puedes encontrar algo demasiado específico y además es muy fácil de usar. 100/10

    Sentiment
    • Positive
    Content
    • User Satisfaction
    May 08, 2025
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30 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for CarGurus: Used & New Cars based on online reviews collected from App Store. The analysis helps Automotive Market Analysts, Product Managers in Auto Tech, Customer Experience Strategists, Digital Marketing Professionals, Car Dealership Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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