Several customers have had negative experiences with Melia hotels, including issues with cleanliness, customer service, and theft. The loyalty program and booking system also have shortcomings. It is recommended to approach Melia hotels with caution.
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Atención Importante para Nuestros Clientes: Eviten el Hotel MELIÁ LAS DUNAS en Cayo Santa María, Cuba
Queremos compartir con ustedes la experiencia decepcionante que algunos de nuestros pasajeros han experimentado en el Hotel MELIÁ LAS DUNAS en Cayo Santa María, Cuba. Lamentablemente, esta estancia ha resultado ser un desastre en todos los aspectos.Entre las numerosas deficiencias, destacamos:Atención del Personal: El servicio brindado por el personal del hotel ha sido extremadamente deficiente, dejando mucho que desear en términos de hospitalidad y profesionalismo.Falta de Alimentos y Bebidas:...
Sentiment
Negative
Content
Hotel Cleanliness
Dec 29, 2023
Don't Join Melia Circle
We have been going to the Playa Del Carmen resort for over 10 years. At least once a year. We even joined their Melia Circle. While our experience with the actual resort has always been great their management needs a lot of help. On our last trip we booked 4 rooms for 7 days. We picked specific rooms for each couple. When we arrived they didn't have any of the right rooms for us and then said that we would need to pay more for the rooms we were in. I said this was incorrect and asked them to so...
Sentiment
Negative
Content
Customer Service
Dec 20, 2023
They published my name after a low review
It was the wrost hotel experience of my life. I published a review about their hotel in malta... And the director published my full name in his answer and lied about the behaviour while i have many email from him trying to let me forget....and trying lately to appologize.The same person refused me in the hotel because their paiment terminal was not working.... He was not aware about how to resolve issue that was his or hotel fault not customer fault.This company should be shame to let irrespons...
Sentiment
Negative
Content
Staff Attitude
Dec 02, 2023
We've been attempting to get in touch
We've been attempting to get in touch, but unfortunately, their team has been unresponsive. This is frustrating, especially considering the timely deductions from our account. Due to the lack of response, we haven't booked our plane tickets, and the prices have significantly risen (over $200 per ticket). This has been an incredibly poor customer service experience. When we've called, their team has redirected us to other departments, creating unnecessary delays. This has been a significant wast...
Sentiment
Negative
Content
Booking Experience
Nov 17, 2023
Ich war Beruflich 5 Nächte in diesem…
Ich war Beruflich 5 Nächte in diesem Hotel. Leider wurde ich und mein Kollege mit einem Arroganten Ton von dem Herren empfangen und die Dame mischte sich immer in das Gespräch ein. Wir haben dann mit dem Manager das Problem behoben und mit dem Herren an der Rezeption uns ausgesprochen. Die Dame aber blieb eiskalt und Grüßte nicht mal mehr zurück wenn ich sie die Ganze Woche immer Gegrüßt habe. Aber mit Spanisch sprachigen Kunden konnte sie Lachen und Grüßen. Ich fühlte mich keinen Tag Wilkommen...
Sentiment
Negative
Content
Staff Attitude
Nov 14, 2023
Virkelig beskidt hotel med manglende…
Virkelig beskidt hotel med manglende rengøring af pool, værelser og alt. Samme mad hver dag
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for MELIA HOTELS INTERNATIONAL S.A based on online reviews collected from Trustpilot. The analysis helps Hotel Managers, Travel Agents, Customer Service Trainers, Market Researchers, Hospitality Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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