Kits Glasses: Stylish, High-Quality, Exceptional Service
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Discover What Customers Love About Kits Glasses

Kits Glasses: Stylish, High-Quality, Exceptional Service

Kits receives high praise for its stylish, high-quality glasses, exceptional customer service, and quick shipping. Customers appreciate the wide variety of frames, accurate prescriptions, and efficient problem resolution. Positive sentiments highlight the affordability, quick turnaround, and addictive nature of buying from Kits.

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  • Retail Managers
  • Product Developers
  • Marketing Professionals
  • Customer Experience Strategists
  • Optical Store Owners

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Custom Date - May 26, 2024
Featured Content
  • Great company to deal with.

    Great communication with Kits in regards to an exchange they made the experience quick and easy. The quality of the glasses is second to none. My prescription was spot on and the glasses feel and look great. Shipping was very fast.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy and Assistance
    Apr 21, 2024
  • Great customer servcie!

    I paid an expedited shipment cost which was useless but Kits refunded the cost and sent me a case at no cost (original glasses didn't come with a case). I am very satisfied, thanks kits for the reparations!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 20, 2024
  • The experience was good because of the…

    The experience was good because of the way every detail about the frame is listed. I especially appreciate the dimensions provided of each section of a frame to see whether it is a right fit. But then again I felt the selection was slightly small for high powered individuals like me. All I had to choose was from the acetate frames and the designs are pretty old school. I wish they provide the option of choosing metal frames even if the glasses will stick out.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Apr 20, 2024
  • Fantastic customer service

    Fantastic customer service! Super quick turnaround. And I ❤️ my glasses! I have never been able to afford more than a pair at a time because of my high rx — now I have 3 pairs!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 20, 2024
  • Replacement of ill fitting glasses

    My replacement glasses were sent out super quickly and fit much better than the previous pair did. Very happy. I have multiple glasses and a pair of sunglasses and will likely get another pair or two in the future. The prices can't be beat.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy and Assistance
    Apr 20, 2024
  • Perfect

    Perfect, they are perfect. I'm about to have a pair for everyday if I keep on ordering. Shipping is fast, customer service is efficient, quality is perfect and it is addictive. Brilliant and mastermind of glasses, genuinely perfect.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Apr 20, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Kits  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Marketing Professionals, Customer Experience Strategists, Optical Store Owners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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