Four Seasons Hotel Singapore: Mixed Reviews Highlighting Service and Amenities
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Four Seasons Hotel Singapore: Mixed Reviews Highlighting Service and Amenities

Comprehensive Review Analysis of Four Seasons Hotel Singapore

190 Orchard Blvd, Singapore 248646

Four Seasons Hotel Singapore receives mixed reviews with praise for the service, rooms, and amenities, specifically highlighting concierge staff like Rezal. Guests appreciate the location near Orchard Ion and the quality of the gym. However, some mention issues with cleanliness, outdated facilities, and occasional service mishaps. Positive feedback emphasizes exceptional wedding experiences at the hotel. Overall, a luxurious stay with some room for improvement.

Source: Google Business Reviews of Four Seasons Hotel Singapore

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Customer Feedback Analysis of Four Seasons Hotel Singapore

Explore our detailed analysis of Four Seasons Hotel Singapore, covering service, amenities, and guest feedback.

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  • The manicure and Pedicure services is very good love it.

    Sentiment
    • Positive
    Content
    • Hospitality and Staff

  • Had the best stay here!! One of my favourite hotels and the staff are so friendly

    Sentiment
    • Positive
    Content
    • Hospitality and Staff

  • a little bit of a walk to Ion, all was good but the food was mid at best

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Attend a lunch wedding reception at the ballroom. It’s a pretty cosy space, with a warm, grand ambience. Food and beverages service was really prompt. Quality average to above average - the Ee Fu noodles is a good call out though. Overall a very decent experience.Furnitures and lightings are rather traditional around the hotel due to its legacy and cultural roots behind. It’s simple to navigate as well; washrooms can be located and accessed easily. Nobu is housed here, but there aren’t many other restaurants within.Carpark is rather decent in terms of lot spaces and size. Orchard MRT is just 5-7 mins walk away so rather accessible too.

    Sentiment
    • None
    Content
    • Wedding Experience

  • Convenient location. Close to Orchard Rd main shopping areas and to MRT subway starion (walking <4min). Friendly staff. Early check was super nice. Our only complaint was room cleanliness and breakfast buffet quality which definitely did not reflect 5 star hotel quality. The shower booth had black mildew/mold all over between the tiles and corners. Room was dusty as well. At breakfast, omelette was very undercooked ( juice poured out with first cut) and many of the fried items like tots were old and dry. You can taste the old grease as well. Overall, breakfast buffet was dissappointing. We would have shared room quality issues at checkout when hotel asks “how was your stay? But at checkout, the only thing we were offered was taking care of the bill and making sure we did not leave any of our belongings in the room. Not once the staff asked if everything was all right with the room or the stay.

    Sentiment
    • Negative
    Content
    • Food and Dining

  • Very impressed with the quality of the rooms and the service. Is very convenient and close to Ion. Top notch. Would definitely stay again when I visit Singapore

    Sentiment
    • Positive
    Content
    • Location Convenience
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Sentiment Analysis (limited preview)
83 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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