Bunq App Users Complain About Multiple Charges and App Issues
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Comprehensive Bunq App Feedback Analysis Report

Bunq App Users Complain About Multiple Charges and App Issues

Bunq app users complain about multiple charges, app registration issues, security vulnerabilities, and poor customer support. Some users criticize the new Finn AI feature and the broken search function. However, others praise the app's features and high interest rates. Overall, the app is considered inconsistent and lacks effective communication.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Still the same bad and broken experience

    No consistency between functionalities and UI, and broken user-flows. Plus, the app’s iOS shortcut functionality has been broken for months now. This is such a key USP but not fixed. I wonder what you are prioritising above a good user experience.

    Sentiment
    • Negative
    Content
    • App Issues
    Jan 09, 2024
  • terrible interface

    interface is not consistent between software updates. why did you have to move the camera icon?

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 08, 2024
  • User friendly and data insights

    The title says it all. The app is fast, user friendly and you can play around with the insights you can get.

    Sentiment
    • Positive
    Content
    • Widget Functionality
    Jan 04, 2024
  • Lack of good communication

    Banking is good, but communication could be much better. I’m closing my account after a lot of frustration in communicating with Bunq.

    Sentiment
    • Negative
    Content
    • Communication
    Dec 29, 2023
  • Getting worse with every update

    With every update it's less bank more social thing.

    Sentiment
    • Negative
    Content
    • User Interface
    Dec 29, 2023
  • Top bank

    Beste bank tot nu toe beter als ing abn en rabo super service en heel gemakkelijk

    Sentiment
    • Positive
    Content
    • Banking Services
    Dec 28, 2023
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎bunq based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Experience Analysts, Digital Banking Consultants, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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