Mixed Feedback: Praise for Service & Usability, Concerns on Pricing & Features
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Biteable Feedback Analysis: Insights & Opportunities

Mixed Feedback: Praise for Service & Usability, Concerns on Pricing & Features

Biteable garners mixed reviews, with praise for customer service and ease of use, but criticism regarding pricing and limitations on features. Users highlight the evolving product, friendly customer support, and user-friendly interface. Complaints focus on high prices, restrictions on free features, and unexpected subscription changes. Common issues include difficulties with audio uploads, lack of undo functionality, and dissatisfaction with the pricing tiers. Despite positive feedback on the platform's potential and simplicity, some users express disappointment with the value for money. Overall, Biteable seems to excel in user-friendliness and customer service but faces challenges related to pricing and feature limitations.

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  • Video Content Creators
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  • Customer Experience Specialists
  • Business Strategists

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Wasted morning

    Spent the morning creating a video ad on the trail version with a view to purchasing: Cant download video on trail version; wont play copied link; wont play embedded link: wont be buying

    Sentiment
    • Negative
    Content
    • Technical Issues
    Oct 15, 2022
  • Perfect!

    It is very user friendly.Easy to understand and use it. Perfect application.Photos and videos are great.

    Sentiment
    • Positive
    Content
    • Ease of Use and User-Friendliness
    Oct 07, 2022
  • This is a best website.

    This is the best website for video editing or making.

    Sentiment
    • Positive
    Content
    • Video Editing Capabilities
    Jul 22, 2022
  • Great service and great tool

    Very efficient, responsive and helpful service and a fantastic platform to use.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 07, 2022
  • Biteable free to use!

    I am pleased to see you still have the branded free account available. I often point out to Biteable's free option to create video's. Good quality and the branding is nice placed into the corner.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 10, 2022
  • Easy but limited

    The program is easy to use but limited. Also, I find the price point a little high for its limitations. I would definitely consider maintaining a subscription if the price were a little lower.

    Sentiment
    • Positive
    Content
    • Refund and Pricing Complaints
    Apr 06, 2022
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Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Biteable  based on online reviews collected from Trustpilot. The analysis helps Digital Marketers, Video Content Creators, Product Managers, Customer Experience Specialists, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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