Bankrate Review Summary: Mixed Opinions on Service Quality and Data Accuracy
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Bankrate Review Analysis: Unveiling Customer Insights

Bankrate Review Summary: Mixed Opinions on Service Quality and Data Accuracy

Mixed reviews for Bankrate, with complaints about unwanted emails, misleading information, and privacy concerns. Some customers found the service helpful for comparing rates and getting lender recommendations. However, others criticized the lack of accurate data, excessive advertising, and unmet promises of cashback offers.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Such a scam

    Such a scam. Give all your information to companies that spam you but you never get approved for a loan. Don’t waste your time.

    Sentiment
    • Negative
    Content
    • Unwanted Emails and Scam Reports
    Jun 25, 2022
  • Great tool for comparison

    Great tool for comparing insurance rates

    Sentiment
    • Positive
    Content
    • Loan Information Accuracy
    May 19, 2022
  • I can't verify my email address

    I can't verify my email address and after hitting the resend request, I'm not getting an email to verify my email address.

    Sentiment
    • Negative
    Content
    • Website Usability Issues
    Feb 08, 2022
  • Bankrate was great for comparing

    Bankrate was great for comparing my options and all kinds of advice. It's been getting better in last couple years and competes with top tier options like it now.

    Sentiment
    • Positive
    Content
    • Interest Rate Comparison
    Dec 23, 2021
  • No idea how I got signed up for this

    No idea how I got signed up for this. Only way to remove your account is to email customer support and HOPE that they'll do it.Absolute waste of my time.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Nov 03, 2021
  • This will help me in understanding and…

    This will help me in understanding and utilizing what I know and want to learn! Thanks for the insight & information!!

    Sentiment
    • Positive
    Content
    • Website Usability Issues
    Nov 02, 2021
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Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bankrate  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Marketing Managers, Consumer Rights Advocates, Data Scientists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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