Aviva Online Reviews Executive Summary
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Aviva Customer Feedback Analysis - Essential Insights

Aviva Online Reviews Executive Summary

Aviva receives mixed reviews online, with many customers praising the user-friendly website, competitive pricing, and efficient purchase process. Positive feedback highlights ease of use, clear information, and quick policy setup. However, some negative reviews mention difficulties in contacting customer service and issues with claim processing, such as delays in providing courtesy cars and unexpected policy price increases.

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  • Customer Service Executives
  • Insurance Analysts
  • Business Strategists

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Custom Date - Apr 19, 2024
Featured Content
  • So easy to get a straightforward quote…

    So easy to get a straightforward quote tailored to our requirements for a considerable saving on our previous insurers quote

    Sentiment
    • Positive
    Content
    • Price Competitiveness
    Feb 19, 2024
  • Tried to find an answer to a problem…

    Tried to find an answer to a problem with my aviva motorcycle policy and been told aviva can't help,trying to change my bike from a triumph thunderbird 1600 to a triumph scrambler 400x and been told aviva won't cover me not only is the new bike 1200cc less but also valued at £3400 less any clarity AVIVA

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Feb 19, 2024
  • User-friendly website

    User-friendly website. Clear information, logical steps. No hidden costs.

    Sentiment
    • Positive
    Content
    • Website User Friendliness
    Feb 19, 2024
  • What a great website

    What a great website, everything easy to read, great explanations and easy to move around

    Sentiment
    • Positive
    Content
    • Website User Friendliness
    Feb 19, 2024
  • The whole process was very simple to…

    The whole process was very simple to follow. The Comprehensive insurance was very competitive. Thanks Aviva

    Sentiment
    • Positive
    Content
    • Policy Setup Process
    Feb 19, 2024
  • Website easy to use and great price.

    Website easy to use and great price.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Feb 19, 2024
  • See All Reviews
Sentiment Analysis
67 Net Promoter
Score
Popular Topics
Languages
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Aviva  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Insurance Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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