Mixed Feedback on College Ave Loan Service
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  • Who is this report for?
    • Financial Analysts
    • Loan Officers
    • Customer Service Managers
    • Risk Management Professionals
    • Marketing Strategists
Mixed Feedback on College Ave Loan Service

Unveil College Ave Loan Service Insights: A Comprehensive Report

College Ave receives mixed reviews with some customers praising the quick and easy loan process, excellent customer service, and fast disbursement of funds. However, others express concerns about high-interest rates, communication issues, and delays in processing loans. Common feedback includes ease of application, clear instructions online, and frustration over privacy issues and persistent communication errors.

Source: Trustpilot Reviews of College Ave 

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Customer Feedback Analysis of College Ave 

Explore insights from College Ave customer feedback with our in-depth analysis. Unlock key trends on loan services.

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Custom Date - Apr 21, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Doing this loan with quick and easy and…

    Doing this loan with quick and easy and the process went fast.

    Sentiment
    • Positive
    Content
    • Loan Processing Time
    Apr 23, 2024
  • I have never applied for a student…

    I have never applied for a student loan…but yet I am getting emails about a loan that apparently I wanted…???

    Sentiment
    • Negative
    Content
    • Privacy Concerns
    Apr 14, 2024
  • Bad login experience with website and app

    I can’t login to your website or app to setup my payment and see my loan. I’d give 5 stars if those two simple things would work.

    Sentiment
    • Negative
    Content
    • Ease of Use
    Apr 10, 2024
  • Quick Approval

    Great experience. Timely filing. Quick approval!!

    Sentiment
    • Positive
    Content
    • Loan Processing Time
    Apr 10, 2024
  • Crazy high interest rate for someone…

    Crazy high interest rate for someone with a FICO score over 750

    Sentiment
    • Negative
    Content
    • Interest Rates
    Feb 23, 2024
  • Top Rated Lender

    The process is simple and quick. College Ave is my #1 choice when it comes to student loans for my children.

    Sentiment
    • Positive
    Content
    • Loan Application Process
    Feb 11, 2024
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Sentiment Analysis (limited preview)
47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for College Ave  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Loan Officers, Customer Service Managers, Risk Management Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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