Club Magellano: Mixed Reviews on Travel Organization and Customer Service
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Club Magellano: Mixed Reviews on Travel Organization and Customer Service

Club Magellano has received a mix of reviews for its travel experiences, primarily focusing on trips like Oktoberfest and excursions to popular destinations. Many customers praised the organization, friendly guides, and overall enjoyable experiences, highlighting the professionalism of certain tour leaders like Antonella and Valentina. Compliments were given for the accommodation and transport arrangements. However, some reviewers expressed dissatisfaction regarding communication issues, logistical problems, and lack of responsiveness from customer service. Specific critiques included early departure times and unsatisfactory bus conditions. Overall, while there are positive aspects of the service, there are notable areas for improvement, particularly in customer support and logistical execution.

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • OKTOBERFEST 2024

    Tutto fantastico il viaggio l'oktoberfest la gente sul pullman

    Sentiment
    • Positive
    Content
    • Trip Enjoyment
    Oct 17, 2024
  • Viaggio per Monaco,Oktober Fest,in data…

    Viaggio per Monaco,Oktober Fest,in data 04/10/2024,Accompagnatore Michel,da Roma Anagnina

    Sentiment
    • Positive
    Content
    • Travel Experience
    Oct 11, 2024
  • Grande esperienza

    Viaggio organizzato molto bene, agenzia e accompagnatori sempre molto disponibili

    Sentiment
    • Positive
    Content
    • Organization Efficiency
    Oct 09, 2024
  • Personale simpatico e capacità di…

    Personale simpatico e capacitĂ  di gestione dei viaggi!

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 07, 2024
  • Bravi!

    Ben organizzato, brave le guide e gli autisti! Ci saranno altre occasioni per viaggiare con voi.

    Sentiment
    • Positive
    Content
    • Trip Enjoyment
    Oct 07, 2024
  • Oktoberfest

    Viaggio ben organizzato accompagnatore gentile e disponibile una bella esperienza

    Sentiment
    • Positive
    Content
    • Organization Efficiency
    Oct 07, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Club Magellano  based on online reviews collected from Trustpilot. The analysis helps Travel Agency Managers, Customer Service Directors, Tourism Marketing Professionals, Travel Product Developers, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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