OpenRent Reviews: Strengths and Weaknesses Identified
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  • Who is this report for?
    • Real Estate Developers
    • Property Managers
    • Customer Service Trainers
    • Digital Marketing Professionals
    • UX/UI Designers
OpenRent Reviews: Strengths and Weaknesses Identified

Unlock OpenRent's Customer Feedback Insights Report

OpenRent has received mixed reviews, showcasing strengths and weaknesses in their service. Many users appreciate the easy-to-use platform, quick responses, and overall reliability in connecting landlords with tenants. Positive experiences often highlight the excellent customer service and straightforward process for advertising properties. However, several reviews mention issues such as poor customer support, a confusing app, and problems with handling deposits and communication during conflicts. Users have expressed frustration over the lack of direct contact when problems arise and some experienced significant delays in processing payments. The overall sentiment indicates that while OpenRent offers valuable services, improvements are needed in customer service and technical functionality.

Source: Trustpilot Reviews of OpenRent is rated "Excellent" with 4.4

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Customer Feedback Analysis of OpenRent is rated "Excellent" with 4.4

Discover the strengths and weaknesses of OpenRent based on Trustpilot reviews. Ideal insights for property management optimization.

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Custom Date - Apr 24, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Simple, straightforward process…

    Made renting out our property straightforward with a simple process and step by step communication at every stage

    Sentiment
    • Positive
    Content
    • Ease Of Use
    Mar 29, 2025
  • Responsive to questions

    Responsive to questions Helpful Giving relevant information Reminders to update legal documents

    Sentiment
    • Positive
    Content
    • Communication
    Mar 28, 2025
  • Customer Service Excellence

    Customer Service Excellence Best portal for advertising Property to Rent

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 28, 2025
  • A very smooth new tenancy

    A very smooth new tenancy. They seem to have all angles covered. Would definitely use them again for all my tenancies.

    Sentiment
    • Positive
    Content
    • Property Management
    Mar 28, 2025
  • What a great website and service

    What a great website and service. Got my place advertised and let within 2 days

    Sentiment
    • Positive
    Content
    • Property Management
    Mar 27, 2025
  • Timely response and update

    Open rent made connecting with the property owner easy and it made it faster to complete all documentations

    Sentiment
    • Positive
    Content
    • Ease Of Use
    Mar 27, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
64 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for OpenRent is rated "Excellent" with 4.4 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Real Estate Developers, Property Managers, Customer Service Trainers, Digital Marketing Professionals, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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