Mixed Customer Reviews for SleepPhones®: Comfort vs. Durability
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Mixed Customer Reviews for SleepPhones®: Comfort vs. Durability

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SleepPhones® receive mixed reviews from customers. While some praise the product's comfort and sound quality, others express concerns about durability, fit, and design flaws. Common issues include earpieces moving during sleep, discomfort caused by hard plastic discs, and difficulties with charging. Despite the positive feedback on sound quality and effectiveness in blocking noise, customers highlight recurring problems with the Bluetooth module, battery life, and overall product longevity. Customer service experiences vary, with instances of delayed responses and frustration over replacements. The high price point also draws criticism, with some users suggesting cheaper alternatives. In summary, SleepPhones® show potential for improvement in various aspects to enhance customer satisfaction.

Source: Trustpilot Reviews of SleepPhones® 

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Customer Feedback Analysis of SleepPhones® 

Explore our SleepPhones® customer feedback analysis for insights on comfort, durability, and more. Ideal for enhancing product satisfaction.

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Custom Date - Mar 13, 2025
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  • Just as I'm falling asleep after the…

    Just as I'm falling asleep after the sleep timer cuts the music, they yell into my ears "HEADPHONES ON". They're comfy though.

    Sentiment
    • Negative
    Content
    • Design and Functionality
    Jun 15, 2023
  • No response from customer services

    I emailed twice (including one minute after I ordered) to say that I actually made a mistake and had wanted to buy the more expensive model. Never received a response from their email. Just ignored me. Very disappointing customer service. I am left with the cheaper version which I didn't really want.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 12, 2023
  • Worth the money

    I've had my wireless sleepphones for 3 years now. I've used them every single night since i got them. But yesterday the left speaker stopped working, probably because of a lot of wear and tear. I'm actually surprised they didn't break sooner. But even so, i still feel like i've got my money's worth.

    Sentiment
    • Positive
    Content
    • Durability and Longevity
    May 12, 2022
  • Love 'em

    Love 'em. Bought them to pair with the "Sleep with Me" podcast, on which they were recommended. Good sound quality and easy to charge and adjust. Super convenient for workouts too. I was worried my partner might be bothered when I use them to sleep at night, but they can't hear a thing.

    Sentiment
    • Positive
    Content
    • Comfort and Fit
    Jan 04, 2022
  • Fantastic customer service

    I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such good customer service from any other company. Make sure you buy them directly from SleepPhones!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 20, 2021
  • Poor customer service

    The SleepPhones I received were faulty. I contacted the company well within the 30 day return period but it has taken a long time, with much emailing back and forth, for this company to agree to provide a refund and I am still unsure if any of the postage will be refunded. They seem unfamiliar with basic consumer rights. Avoid.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Aug 18, 2021
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Sentiment Analysis (limited preview)
-3 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for SleepPhones®  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Marketing Professionals, Customer Service Managers, Design Engineers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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