Review Summary: Praise for e-Rewards' Customer Service and Survey Quality
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Review Summary: Praise for e-Rewards' Customer Service and Survey Quality

e-Rewards is praised for its customer service, prompt issue resolution, interesting surveys, and fair compensation. While some users face technical glitches and long surveys, the customer support team is commended for crediting points and addressing concerns efficiently. However, there are complaints about certain surveys being disqualifying after significant time investment. Overall, e-Rewards maintains a loyal user base appreciative of its rewards system, engaging surveys, and responsive customer service.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer service staff are always…

    Customer service staff are always pleasant and helpful, seem to care about your situation

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 28, 2024
  • I have been with e-rewards for 10 years…

    I have been with e-rewards for 10 years and have never dealt with a nicer bunch of folks.Everyone is so kind and helpful.I give this company and their management credit for such a goof working relationship!!

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 26, 2024
  • Stay away

    Shocking service! I would have given zero stars if I could My account was suspended with no explanation given. I’ve been messaging for months trying to sort this and nothing!!! Stay away from this company. Once they decide they don’t want your custom anymore then that’s it. No communication at all

    Sentiment
    • Negative
    Content
    • Account Issues
    Feb 25, 2024
  • No longer get surveys emailed to me

    I love doing surveys but I don't get them emailed to me anymore. I have to log in. Is there a reason?

    Sentiment
    • Positive
    Content
    • Account Issues
    Feb 24, 2024
  • Been a member of the panel for years…

    Been a member of the panel for years and they've really upped their game with their new website and interface. I had a recent issue with a survey and contacted them through chat, the issue was resolved within hours! Thanks for the support! Highly recommend them!

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 18, 2024
  • Very good mostly

    Some surveys are way too long for the credit you earn and often the surveys crash, however, customer service is usually excellent in getting you credit for your time on crashed surveys. It could be much better but it all adds up none the less.

    Sentiment
    • Positive
    Content
    • Survey Length
    Feb 02, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for e-Rewards  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Customer Experience Managers, Digital Marketers, Product Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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