The ULTRALOQBoltFingerprintSmart Lock has garnered mixed reviews from users. While some found the installation easy and appreciated features like user logs and auto-lock, many reported significant issues with the fingerprint sensor's reliability and the lock's connectivity to Wi-Fi, especially with Apple HomeKit. Users experienced frequent disconnections and inadequate customer support, with one reviewer noting a troubling request for personal Amazon login credentials. Some locks malfunctioned shortly after installation, leading to frustration over returns and refunds. Overall, while the product has potential, many users expressed disappointment, citing poor performance and connectivity issues.
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Connects easily to apple home kit. Easy to install and setup. Highly recommend
Sentiment
Positive
Content
Installation Issues
Aug 13, 2024
Automatic unlock doesn’t work
Fingerprint sensors work about 25% of the time. The automatic unlock when you’re in the vicinity works about 1/20 times.
Sentiment
Negative
Content
Fingerprint Reader Performance
Aug 11, 2024
Finger Print Reader Unreliable
I have tried many times to get fingerprint reader to read my families and mine fingerprints, it does it about 1 out of 20 times. I have tried troubleshooting again and then contact the manufacturer!!
Sentiment
Negative
Content
Fingerprint Reader Performance
Jul 30, 2024
Issues, but fast support
The lock worked great for a few days, then stopped working. Support was very quick to send me another one. Will update on how well the new one works. I have three other U-tec locks of another model that are great, so I'm hoping that this issue was a one off.
Sentiment
Positive
Content
Overall Product Reliability
Jul 28, 2024
Was a good product but stopped working.
Was a good product for a few days stopped working explained to the company was out of the return period and the person was no help. Didnt wantt to return or refund for a faulty product.
Sentiment
Negative
Content
Customer Support Experience
Jul 23, 2024
App Cannot Reliably Communicate w/ the Lock
The app cannot reliably connect with the lock. So, if you need to open the lock with your app, you may find yourself locked out. Wish I could return this, but unfortunately, it took me too long to determine that the lock is of poor quality. Performance is substandard.
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This page displays purchase options and a preview of the customer feedback analysis report for ULTRALOQ Bolt Fingerprint Smart Lock - Works with Apple HomeKit - Built-in WiFi Keyless Entry Door based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Managers, Market Researchers, Smart Home Consultants, E-commerce Specialists to discover insights into what people love, dislike, and need.
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