Mixed Reviews Highlight Challenges with ULTRALOQ Bolt Smart Lock
Unlock Insights: ULTRALOQ Bolt Smart Lock Customer Feedback Report

Mixed Reviews Highlight Challenges with ULTRALOQ Bolt Smart Lock

The ULTRALOQ Bolt Fingerprint Smart Lock has garnered mixed reviews from users. While some found the installation easy and appreciated features like user logs and auto-lock, many reported significant issues with the fingerprint sensor's reliability and the lock's connectivity to Wi-Fi, especially with Apple HomeKit. Users experienced frequent disconnections and inadequate customer support, with one reviewer noting a troubling request for personal Amazon login credentials. Some locks malfunctioned shortly after installation, leading to frustration over returns and refunds. Overall, while the product has potential, many users expressed disappointment, citing poor performance and connectivity issues.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Expensive but worth it

    Connects easily to apple home kit. Easy to install and setup. Highly recommend

    Sentiment
    • Positive
    Content
    • Installation Issues
    Aug 13, 2024
  • Automatic unlock doesn’t work

    Fingerprint sensors work about 25% of the time. The automatic unlock when you’re in the vicinity works about 1/20 times.

    Sentiment
    • Negative
    Content
    • Fingerprint Reader Performance
    Aug 11, 2024
  • Finger Print Reader Unreliable

    I have tried many times to get fingerprint reader to read my families and mine fingerprints, it does it about 1 out of 20 times. I have tried troubleshooting again and then contact the manufacturer!!

    Sentiment
    • Negative
    Content
    • Fingerprint Reader Performance
    Jul 30, 2024
  • Issues, but fast support

    The lock worked great for a few days, then stopped working. Support was very quick to send me another one. Will update on how well the new one works. I have three other U-tec locks of another model that are great, so I'm hoping that this issue was a one off.

    Sentiment
    • Positive
    Content
    • Overall Product Reliability
    Jul 28, 2024
  • Was a good product but stopped working.

    Was a good product for a few days stopped working explained to the company was out of the return period and the person was no help. Didnt wantt to return or refund for a faulty product.

    Sentiment
    • Negative
    Content
    • Customer Support Experience
    Jul 23, 2024
  • App Cannot Reliably Communicate w/ the Lock

    The app cannot reliably connect with the lock. So, if you need to open the lock with your app, you may find yourself locked out. Wish I could return this, but unfortunately, it took me too long to determine that the lock is of poor quality. Performance is substandard.

    Sentiment
    • Negative
    Content
    • Connectivity Problems
    Jul 23, 2024
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ULTRALOQ Bolt Fingerprint Smart Lock - Works with Apple HomeKit - Built-in WiFi Keyless Entry Door based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Managers, Market Researchers, Smart Home Consultants, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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