Mixed Reviews for the App's Functionality and Customer Support
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Unlock Insights: Turkcell North Cyprus App Feedback Report

Mixed Reviews for the App's Functionality and Customer Support

The app received mixed reviews, with some users praising its helpfulness and functionality, while others complained about billing issues and poor customer service. Despite these drawbacks, many users found the app to be user-friendly and convenient, allowing them to manage their packages and services easily. However, some users expressed frustration with the app's slow loading speed and inaccurate information. Overall, the app seems to have potential but needs improvement in terms of customer support and performance.

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Custom Date - Apr 22, 2024
Featured Content
  • ZERO stars!!! App is rubbish and very slow at loading (updates seem to make it worse). Misold packages showing international minutes with certain packages when in fact they don't have any!!! So I end up having to spend more buying international minutes separately when they used to be included before!!! The packages that do have international minutes are only available to post paid (contact) customers. This is also rubbish!!!

    Sentiment
    • Negative
    Content
    • Package Issues
    Sep 23, 2023
  • This app is 5 times better than the previous app . It's easy to navigate and has no missing services . I won't need to visit the shop anymore, I can do everything in the comfort of my workspace

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jul 24, 2023
  • Dreadful.Customer service awful. Representatives give totally inaccurate information. You can contact Customer service numerous times.ask exactly same question and get totally different answers every time Absolutely useless. App waste of time. Can't renew package. Customer service no help at all ! Complaints totally ignored.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 23, 2023
  • I am so so annoyed it took payment twice why would I want two of the same packages ? I do not really need the first package!!! Feel totally ripped off..

    Sentiment
    • None
    Content
    • Package Issues
    Apr 15, 2023
  • Good but I got low connection in some area in Cyprus and can not use it in Turkey.

    Sentiment
    • Positive
    Content
    • Data Connection
    Apr 11, 2023
  • Very very best app i am so like thank you

    Sentiment
    • Positive
    Content
    • App Performance
    Mar 27, 2023
  • See All Reviews
Sentiment Analysis
47 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for Turkcell North Cyprus - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Service Managers, Marketing Analysts, Telecommunications Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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