Mixed Reviews for Roborock S8 Pro Ultra Robot Vacuum and Mop
Unlock Insights: Roborock S8 Pro Ultra Customer Feedback Report

Mixed Reviews for Roborock S8 Pro Ultra Robot Vacuum and Mop

Mixed reviews were received for the Roborock S8 Pro Ultra Robot Vacuum and Mop. Customers mentioned issues with mapping, vacuuming, mopping, battery life, and customer service. Some users praised its performance on hardwood floors, while others reported problems like getting stuck, errors, and leakage, leading to floor damage. Price, functionality, and durability were key concerns. Despite positive aspects like vacuum strength and app usability, issues like poor mopping results, technical errors, and reliability concerns affected overall satisfaction.

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Custom Date - Apr 24, 2024
Featured Content
  • Amazed

    I bought this Roborock with a lot of doubt. I am so shocked at how well it cleans. Each morning when we come in to the office, it’s like the entire floor has been swept and polished. I am so impressed with this machine! If you have hardwood or laminate floors, get one of these. You won’t be disappointed.

    Sentiment
    • Positive
    Content
    • Cleaning Performance
    Mar 23, 2024
  • 2 years max

    This vacuum did its job for 2 years. I'm no expert in vacuum cleaners, so who am I to say if this is a reasonable life expectancy for a vacuum of this price. But, my gut tells me I got robbed.

    Sentiment
    • Negative
    Content
    • Product Longevity and Reliability
    Mar 16, 2024
  • Couldn't get it to work.

    We never got to use it. Couldn't get it set up and when we called for help, they sent us a email. We are seniors and can navigate technology, sometimes with help.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 06, 2024
  • Fan error 155

    I’ve had this thing for barely a month and getting a “fan error 155” that has made it non functioning. Prior to that it’s worked perfectly and been a pleasure to have in the house. when it works it works very well

    Update - customer service has been very helpful and did more than expected since it broke so quickly.

    Sentiment
    • Positive
    Content
    • Technical Support and Troubleshooting
    Mar 04, 2024
  • Got sent a USED and DIRTY Roborock

    I got sent a USED open box Roborock s8. The mop was still wet and dirty, filters were all dirty and the scratch/scuff marks all over. Will return and hopefully get a replacement that’s NEW for the price I am paying for it

    Sentiment
    • Negative
    Content
    • Product Longevity and Reliability
    Feb 28, 2024
  • Trouble with rugs

    Good vacuum strength. Could not handle thick rugs or thin rugs. Got itself stuck multiple times.

    Sentiment
    • None
    Content
    • Cleaning Performance
    Feb 25, 2024
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Sentiment Analysis
-10 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for roborock S8 Pro Ultra Robot Vacuum and Mop, Auto Drying, Auto Mop Washing, Self Emptying, Self based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Experience Specialists, Market Researchers, Retail Buyers, Consumer Electronics Analysts to discover insights into what people love, dislike, and need.

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