Paw Print Genetics: Challenges with Turnaround Times and Customer Service
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Paw Print Genetics: Challenges with Turnaround Times and Customer Service

Paw Print Genetics faces challenges with slower turnaround times on test results, leading to customer dissatisfaction. Several reviews mention delays, unresponsiveness to inquiries, and a perceived decline in service quality since a change in ownership. Despite some positive comments on customer service and test accuracy, the overall sentiment reflects frustration over extended wait times and communication issues.

Best for
  • Veterinary Professionals
  • Pet Care Business Owners
  • Animal Breeders
  • Genetic Testing Specialists
  • Customer Experience Analysts

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Custom Date - May 28, 2024
Featured Content
  • Great communication I recommend them…

    Great communication I recommend them to all my puppy people and fellow breeders

    Sentiment
    • Positive
    Content
    • Communication
    Apr 26, 2024
  • Every time I call the staff is super…

    Every time I call the staff is super nice.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 25, 2024
  • Disappointing

    Since the company changed hands the service is TERRIBLE!! Inaccurate test results and it’s been now more than a month and still no dna profile result. I’ll no longer be using PPG!

    Sentiment
    • Negative
    Content
    • Service Quality
    Apr 24, 2024
  • The turnaround time took a long time.

    The turnaround time took a long time.

    Sentiment
    • Positive
    Content
    • Turn-Around Time
    Apr 22, 2024
  • excellent commitment to customers and …

    excellent commitment to customers and delivery on promised timeline.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 18, 2024
  • Good turn around time and communication

    Good turn around time and communication

    Sentiment
    • Positive
    Content
    • Turn-Around Time
    Apr 11, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Paw Print Genetics  based on online reviews collected from Trustpilot. The analysis helps Veterinary Professionals, Pet Care Business Owners, Animal Breeders, Genetic Testing Specialists, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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