North Country Fire: Exceptional Service and Competitive Pricing
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North Country Fire: Exceptional Service and Competitive Pricing

Customers praise North Country Fire for their excellent customer service, knowledgeable staff, prompt responses, and competitive pricing. Damon, Nick, and Bevin were specifically highlighted for their exceptional assistance in choosing fireplaces and resolving issues. The company's quick shipping and helpful guidance stood out, along with positive experiences with Dean Allen. Some minor concerns were raised about the website ordering process needing improvement to enhance customer satisfaction.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Speaking with live people

    Speaking with live people that found the answer and also returned phone calls. Wonderful!Thank you,Nancy

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 21, 2024
  • Simple and easy

    Got the answers I needed quickly. Steven made the whole purchase process super easy. I can't wait to see my fireplace.

    Sentiment
    • Positive
    Content
    • Easy Ordering Process
    Mar 15, 2024
  • Fast and timely answer and were very…

    Fast and timely answer and were very helpful, ordered what I needed and they are shipping it.

    Sentiment
    • Positive
    Content
    • Fast Shipping and Timely Responses
    Mar 11, 2024
  • Damon was great and spoke good English…

    Damon was great and spoke good English that I could understand. He is an asset!

    Sentiment
    • Positive
    Content
    • Helpful and Responsive Sales Representatives
    Mar 07, 2024
  • Damon made my experience great

    Damon made my experience great. He is knowledgeable about products, polite and professional.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 16, 2024
  • Good service

    Good service. Fair Price. Look forward to receiving it in the mail soon.

    Sentiment
    • Positive
    Content
    • Communication and Follow-Up
    Feb 16, 2024
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Sentiment Analysis (of 30 reviews)
98 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for North Country Fire  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Marketing Managers, Customer Service Managers, E-commerce Managers, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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