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Unlock Insights: Hilton Boca Raton Suites Customer Feedback Report

Mixed Opinions on Hilton Boca Raton Suites

Mixed reviews for Hilton Boca Raton Suites. Guests appreciate the free breakfast, evening drinks, and central location. However, complaints include outdated rooms, cleanliness issues, and musty odors. Some guests experienced problems with room allocation, noise disturbances, and lack of amenities. Overall, opinions are divided between positive aspects like friendly staff and negative aspects such as the need for renovations.

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  • Great breakfasts at this suites hotel

    We came here for a friends wedding. The hotel has a very nice outdoor pool, exercise room and hot tub. Staff was very helpful. Great full breakfast included Suites were large with a bedroom,living room,kitchen area with a small refrigerator and microwave I would highly recommend this hotel

    Sentiment
    • Positive
    Content
    • Hotel Facilities
  • Pass on this Place

    Stayed here for a couple of nights while visiting friends nearby. Really just needed a comfortable place to sleep and this place failed to deliver even that. It is billed as a Hilton but the mattresses felt decades old and cheap. The rooms are billed as suites but are quite small and cramped with dated furniture. This property could be a nice place but they need a complete gut job of the rooms with all new furniture/mattresses.

    Sentiment
    • Negative
    Content
    • Room Quality
  • August 2021

    This hotel is very old and the rooms are completely worn out and dated in every regard. Water pressure was also an issue for the shower and drain didn’t work appropriately. The breakfast is still not back up to pre covid standard and no food is served in the actual hotel after breakfast. The channel lock to my room broke when I tried to lock it and the door had huge gaps around it. The hotel room was also very loud. I would chose another property if visiting this area.

    Sentiment
    • Negative
    Content
    • Room Quality
  • Loved it!

    Great room, great location, several very good restaurants within walking distance. The suite had a separate bedroom, two televisions, lots of room, all for a reasonable price. Full hot breakfast with eggs how you want them. In the evening there was a complimentary cocktail time, with beer, wine, and name brand liquor. Don't see myself ever being in Boca Raton again, but if I am I will definitely stay here.

    Sentiment
    • Positive
    Content
    • Overall Experience
  • Old hotel

    This property was extremely over priced for the below average cleanliness of the room and property. The carpet in the room was worn, dingy and dirty and did not want to take my shoes off and the bathroom floors were dirty. The couch in the room had several stains and the pillows on the couch were disgusting. Very overpriced

    Sentiment
    • Negative
    Content
    • Room Quality
  • Lovely staff - rooms should be gutted

    The hotel staff from the front desk to anyone we encountered were friendly, efficient. The building is being renovated and truly needs it. The room smelled musty (due likely to old carpet & furnishings and bad air quality) and looked like it was a cheap hotel from 1975. We chose to drive home after our event at 10pm (3 hour drive home) rather than stay another night.

    Sentiment
    • Negative
    Content
    • Hotel Cleanliness
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Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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