BetterVet's mobileveterinary service receives high praise for compassionatecare, professionalism, and convenience. Clients appreciate the stress-free home visits, knowledgeable and kind staff, and personalized attention to pets' needs. Positive feedback highlights the effectiveness of treatments, ease of communication, and overall satisfaction with the service provided. BetterVet stands out for its caring approach, skilled veterinarians, and ability to handle anxious or difficult pets with patience and expertise.
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The vet and tech and helper themselves were great. The only reason it’s not five stars is because it was a slight miscommunication and disconnect on the billing with the insurance.
Sentiment
Positive
Content
Communication and Follow-Up
Apr 07, 2024
Great experience with anxious Cat
The vet and assistant were so gentle and patient with our cats!! Very through and helpful.
Sentiment
Positive
Content
Compassionate Veterinarians
Apr 04, 2024
First time client
First time client, Cameron and Dr. Tran were friendly, nail trim was a bit overpriced for back claws only! My cat experienced some discomfort overnight which kept me up all night, his paws were sore from nail trim and some bleeding. Overall a good visit.
Sentiment
Positive
Content
Professionalism and Care
Mar 29, 2024
Vets who truly care
Vets who truly care, knowledgeable and take time to explain everything. I had a pleasure meeting doctor Kuppek and her assistant and was blown away by their professionalism and how they handle their cats patients, as well keeping in touch with labs updates. Reaching out to BetterVet customer support with some extra questions was pretty easy as well. So far I have had a great experience and glad that I found a mobile healthcare provider for my cats.
Sentiment
Positive
Content
Positive Customer Service
Mar 29, 2024
They were very pleasant and easy to…
They were very pleasant and easy to talk to. This home visit is so more convenient than going to the vets!
Sentiment
Positive
Content
Convenient Home Visits
Mar 29, 2024
Great experience with my nervous dog
I had a wonderful experience with Dr. Melissa White and Brooke! My rescue dog is wary of new people and clinical handling, and they were so skillful, patient, and compassionate in their approach to working with my pet.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for BetterVet based on online reviews collected from Trustpilot. The analysis helps Veterinary Practice Managers, Pet Care Startups Founders, Veterinary Service Consultants, Animal Health Researchers, Marketing Professionals in Pet Care Industry to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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