Acuity Insurance: Customer Service, Claims Handling, and Competitive Rates
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Acuity Insurance: Customer Service, Claims Handling, and Competitive Rates

Customer reviews for Acuity Insurance highlight positive experiences with customer service, claim handling, and competitive rates. However, concerns are raised regarding premium increases and the need for more tailored pricing options. Overall, Acuity is praised for its efficiency in handling claims and providing personalized service.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Response from claims (only had one) and…

    Response from claims (only had one) and customer support was prompt and courteous.

    Sentiment
    • Positive
    Content
    • Customer Service Satisfaction
    Apr 10, 2024
  • Ease of submitting required documents

    Ease of submitting required documents. Always available for questions. You get a real person to talk/work with.

    Sentiment
    • Positive
    Content
    • Ease of Making Changes
    Apr 04, 2024
  • Your premiums are too high!!

    Your premiums are too high!!! And your products don't meet our needs as a very very small business!

    Sentiment
    • Negative
    Content
    • Premium Pricing Concerns
    Mar 31, 2024
  • The agents at Acuity kept me informed…

    The agents at Acuity kept me informed every step of the process. They were very caring and helpful.

    Sentiment
    • Positive
    Content
    • Claim Handling Experience
    Mar 29, 2024
  • Coverage

    My agent is great to work with when it comes to my insurance polies. She has saved me money when I bundle with Acuity.

    Sentiment
    • Positive
    Content
    • Agent Relationship
    Mar 28, 2024
  • Fast response to any Question Or claims…

    Fast response to any Question Or claims to Report.

    Sentiment
    • Positive
    Content
    • Customer Service Satisfaction
    Mar 26, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Acuity Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Insurance Brokers, Risk Managers, Customer Service Managers, Insurance Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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