Mixed Reviews for Step Financial App: Praise for Customer Service, Concerns Over Issues
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Mixed Reviews for Step Financial App: Praise for Customer Service, Concerns Over Issues

Step, a financial app for teens and adults, has received mixed reviews on Trustpilot. While some customers praise the customer service and ease of use, others complain about issues like frozen accounts, lack of responsiveness, and fund transfer problems. Positive feedback highlights immediate card funding, helpful support teams, and user-friendly interfaces. In contrast, negative reviews mention stolen funds, lack of refunds, and difficulty reaching customer service. Despite some drawbacks, Step seems beneficial for teens learning financial responsibility and building credit.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Company steals money from customers

    Company steals money from customer. I had $1400 stolen and they did nothing to help they closed my account out instead. This company is a scam do not trust them.

    Sentiment
    • Negative
    Content
    • Account Security Concerns
    Apr 15, 2024
  • Wouldn't recommend

    There's always a problem whenever I try to send money to someone who has this app.It almost never works,I am surprise whenever it does work.

    Sentiment
    • Negative
    Content
    • Technical Issues and Bugs
    Feb 14, 2024
  • Cody and Kevin in customer service…

    Cody and Kevin in customer service didn't read my email and instead they respond with unrelated info.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 03, 2024
  • I absolutely love love this bank- their…

    I absolutely love love this bank- their customer service team is so friendly and attentive, they always solve any problem I’m having immediately and efficiently!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 30, 2024
  • Customer Service

    Outstanding customer service from Cody and staff! Very efficient and caring!!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 30, 2023
  • good with saving

    great app, saved up for my first car here very helpful customer support, almost no complaints except that $2000 withdrawal limit… this is a great app

    Sentiment
    • Positive
    Content
    • Account Limits and Restrictions
    Nov 18, 2023
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Step  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Market Researchers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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