Life Storage: Customer Frustration with Pricing, Security, and Service
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Life Storage: Customer Frustration with Pricing, Security, and Service

Life Storage customers express frustration over unexpected and significant rent increases, lack of transparency in pricing, security concerns leading to theft, and poor customer service. Many reviewers mention feeling misled by initial prices that drastically rose within months, causing financial strain. Instances of theft, denied insurance claims, and unresponsive management are common themes. Issues with billing discrepancies, unannounced price hikes, and unsatisfactory explanations contribute to a general sentiment of distrust towards the company.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Must be owned by the mob

    Must be owned by the mob. Your rent doubles after two months. They do this to everyone. Unethical business practices.

    Sentiment
    • Negative
    Content
    • Price Increase Concerns
    Apr 17, 2024
  • Chris from Life Storage in Murrells…

    Chris from Life Storage in Murrells Inlet SC. Very helpful, customer oriented and pleasant.

    Sentiment
    • Positive
    Content
    • Staff Appreciation
    Mar 12, 2024
  • Rip off agents

    Rip off agentsThey increased our rate by 90 percent after only three monthsSome one should file a civil lawsuit

    Sentiment
    • Negative
    Content
    • Price Increase Concerns
    Dec 19, 2023
  • Wonderful staff

    Wonderful staff Clean facilities Jared was very helpful with all my questions

    Sentiment
    • Positive
    Content
    • Staff Appreciation
    Nov 01, 2023
  • Was so easy to get storage with this…

    Was so easy to get storage with this company . Miss Lisa Gorman was very helpful and kind

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 24, 2023
  • I wanna thank Jennifer at Life storage…

    I wanna thank Jennifer at Life storage so much for making my moving day easier she was so helpful!

    Sentiment
    • Positive
    Content
    • Staff Appreciation
    Sep 01, 2023
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Life Storage  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Business Analysts, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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