Unlock Customer Insights: Labworks USA DOT Feedback Report
๎10940 SW Barnes Rd #115, Portland, OR 97225, United States
Labworks USADOT Consortium receives mixed reviews from customers. Positive feedback highlights excellent customer service, ease of compliance, and professional handling of drug testing. However, negative reviews mention poor response times, unprofessionalism, and difficulties in communication. Some customers praise specific employees for exceptional service. Overall, Labworks USA is recognized for affordable pricing, keeping clients informed, and assisting with regulatory compliance.
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They dont respond to your phone and emails! Please if you did not sign up with this company re-consider, there are many companies out there providing the same service!!!
Sentiment
Negative
Content
Communication Effectiveness
Follow up. Finally I got someone on the phone and everything wad resolved very quickly. Apparently they have new website and there is some quirks to fix. They got me up to speed and new web site looks faster and cleaner. Happy again.Very bad. We are using this services for the last 2 years now, but over last 6 month they become unreachable. I am calling their customer service for the last 48 hours and I am not able to reach anyone, just a voice mail. They didn't respond to my emails as well. Th...
Sentiment
Positive
Content
Website/App Interface and Functionality
Just another greedy 3rd wheel in the system with many clerks doing nothing else besides sucking carriers blood. They will send one driver 4 times for random testing in a year, max allowed.
Sentiment
Negative
Content
Random Drug Testing Frequency
I am very pleased with the service I get anytime I did not understand something like all the new clearinghouse regulations they were always just a phone call away and was good about helping.
Sentiment
Positive
Content
Compliance and Regulations Assistance
I have used Labworks USA for years during my last BIT inspection the CHP called to get my consortium info. Labworks sent my files to the inspectors laptop everything was ๐ฏ. Thx. Labworks.
Sentiment
Positive
Content
Compliance and Regulations Assistance
We love Labworks USA. We have been with them since the 2018 and they have continued to grow as a company every year. When the clearinghouse started they helped us with that process as well and I love that they are always one step ahead. Great job Labworks, you are a valuable part of our trucking company.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Labworks USA DOT Consortium based on online reviews collected from Google Business. The analysis helps Transportation Managers, Compliance Officers, Safety Directors, HR Professionals in Transportation, Fleet Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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