The Loot Company: Severe Backlash and Customer Frustration
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The Loot Company: Severe Backlash and Customer Frustration

Uncover The Loot Company's Customer Feedback Insights

The Loot Company has faced severe backlash from customers due to delayed shipments, poor quality items, lack of communication, and unresponsive customer service. Many customers report waiting months for orders that never arrived, leading to frustration and disappointment. Some customers even described the company as a complete scam, urging others to avoid making any purchases. Issues with refunds, missing items, and unsealed packages were commonly cited problems. Previous positive perceptions of the company have drastically declined, with numerous customers expressing regret and warning others against engaging with The Loot Company.

Source: Trustpilot Reviews of The Loot Company 

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Customer Feedback Analysis of The Loot Company 

Insightful analysis of customer feedback for The Loot Company revealing key issues with service and product quality.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • AVOID AT ALL COSTS.........ordered one…

    AVOID AT ALL COSTS.........ordered one in feb still waiting for it sent multiple messages but no relief absolute shocking used to love them but now they're terrible they have until the end of the week or i'm disputing the bank charge and reporting them

    Sentiment
    • Negative
    Content
    • None
    Apr 05, 2024
  • they sent whatever they want

    ordered the loot crate, got what looked to be fright crate (after 2-3 months of waiting). contacted the service, they wrote me back after a couple of days (after reading the reviews here i feel lucky) just to tell me that i bought a general crate that can have anything, so this time they chose to send stuff from the fright crate for some reason and they think it's ok to get something you didn't pay for. luckly i tried just one crate so that's only 60$ down the drain..

    Sentiment
    • Negative
    Content
    • None
    Mar 05, 2024
  • This company used to have a good…

    This company used to have a good reputation but its gone down hill . I will never purchase from them again . Three months late and when it was delivered, package was left in the rain, threw away . No replies to emails. Avoid

    Sentiment
    • Negative
    Content
    • None
    Feb 14, 2024
  • Ordered Gaming Crate - Cancelled with No Refund

    Ordered a Gaming Crate in the middle of lock down (with the delays being advertised). 6 Months later, still no crate then I received an email to say the order had been cancelled. No refund, no responses to support tickets no matter how many times followed up. Avoid this scam of a company (since it's ownership change during covid)

    Sentiment
    • Negative
    Content
    • None
    Feb 11, 2024
  • They cancelled my order with no refund

    I ordered two Junji Ito crates back in August and December of 2021 on a subscription. Neither of these crates were received. By June 2022, the company cancelled my crates on thier end and did not notify me of this. I have submitted countless tickets for my two ordered to receive no replies. No refund of my ÂŁ80 has been sent, nor have thr crates.This website has provided crates in the past however is mismanaged and untrustworthy.

    Sentiment
    • Negative
    Content
    • None
    Dec 17, 2023
  • Very disappointed.

    Very disappointed.. I'm from the UK and waited many months for my Fallout Crate to arrive and it wasn't worth the wait. Only received four items, not worth the price at all and this is coming from a die hard fallout fan who has a large collection and was looking for unique finds. Words cannot describe how disappointed I am!! If your thinking of getting a Fallout Loot Crate.... DON'T!!!

    Sentiment
    • Negative
    Content
    • None
    Sep 25, 2023
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Sentiment Analysis (limited preview)
-100 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Loot Company  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, Business Strategists, E-commerce Specialists, Brand Reputation Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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