Sunborn London Reviews: Stunning Views, Mixed Service, Expensive Drinks
Sunborn London Customer Feedback Analysis Report

Sunborn London Reviews: Stunning Views, Mixed Service, Expensive Drinks

Royal Victoria Dock, London E16 1AA, United Kingdom

Sunborn London receives mixed reviews with praise for views, accommodation, and food quality, but criticism for service inconsistencies, overpriced drinks, and unmet package expectations. Guests highlight the stunning river views, spacious rooms, and friendly staff. However, issues with cleanliness, slow service, and false advertising are mentioned. The hotel is recommended for special occasions and romantic getaways, with comments on the need for improvements in areas like breakfast quality and parking availability.

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  • Customer Service Trainers

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Très bonne hĂ´tel et le personnel est Ă  votre disposition

    Sentiment
    • Positive
    Content
    • Overall Experience

  • MUY elegante vale la pena visitarlo

    Sentiment
    • Positive
    Content
    • Overall Experience

  • Great location, good size rooms, housekeeping needs a bit of attention

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • Such delicious afternoon.. fresh scones and desserts.. Great experience 🤩

    Sentiment
    • Positive
    Content
    • Food & Drinks Quality

  • We had afternoon tea here. Top quality service, fabulous views over the Thames and excellent food.

    Sentiment
    • Positive
    Content
    • Food & Drinks Quality

  • We upgraded our room. We had a balcony and a lovely view. Meals and drinks are a bit expensive

    Sentiment
    • Positive
    Content
    • Value for Money
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sunborn London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Event Planners, Marketing Specialists in Hospitality, Customer Service Trainers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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