Novotel London West Reviews Summary
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Novotel London West Reviews Summary

Novotel London West Feedback Report: Insights & Analysis

1 Shortlands Hammersmith International Ctre, London W6 8DR, United Kingdom

Novotel London West receives mixed reviews with praise for attentive staff, good breakfast, and convenient location near Hammersmith tube station. However, issues highlighted include outdated rooms, slow service, noisy events, and cleanliness concerns. Specific staff members like Charan and Rebecca are commended for excellent service.

Source: Google Business Reviews of Novotel London West

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Customer Feedback Analysis of Novotel London West

Discover insights from Novotel London West with our analysis on staff performance, room quality, and guest experiences.

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Popular Phrases (limited preview)
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  • Top Hotel in guter Lage. Alles was man braucht zu Fuss erreichbar. Parkplatz in der Nähe vorhanden.

    Sentiment
    • Positive
    Content
    • None

  • Great to attend conferences staff are lovely.

    Sentiment
    • Positive
    Content
    • None

  • Lost a star because we wanted a roll in shower, but received a bath. We were able to work around it.

    Sentiment
    • Positive
    Content
    • None

  • Amazing hotel, the team are super nice and attentive.

    Sentiment
    • Positive
    Content
    • None

  • Poor room had to shift rooms due to poor thermostats

    Sentiment
    • Negative
    Content
    • None

  • Excellent service by your lobby staff, in particular Rebecca and Charan

    Sentiment
    • Positive
    Content
    • None
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Sentiment Analysis (limited preview)
53 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Novotel London West based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Market Researchers, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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