Pan Pacific Orchard Singapore: Mixed Reviews Highlight Modern Architecture, Dining Variety, and Service Quality
Insightful Pan Pacific Orchard Customer Feedback Report

Pan Pacific Orchard Singapore: Mixed Reviews Highlight Modern Architecture, Dining Variety, and Service Quality

10 Claymore Rd, Singapore 229540

Pan Pacific Orchard in Singapore receives mixed reviews with praise for its modern architecture, variety of dining options, and exceptional staff service. However, issues with room functionality, cleanliness, and check-in experiences were highlighted by some guests. The hotel's location on Orchard Road and amenities like the pool and club lounge were positively mentioned. Some guests appreciated the attention to detail like Diptyque amenities, while others raised concerns about unpleasant smells, safety issues, and unhelpful staff interactions.

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Featured Content
  • Had dinner and drinks at Pacific Breeze, Pan Pacific Orchard, Singapore last night - the atmosphere, food and drinks were delightful - what a great venue to check out when in Singapore. Service was awesome too - Fahmi was a talented mixologist and provided excellent cocktails!

    Sentiment
    • Positive
    Content
    • Dining Experience
  • The hotel is amazing. The architecture is best in class. The breakfast was awesome and the staff was quite friendly. I deduct one star for the rooms, because they are bit small. Maybe people should consider upgrade to a larger room. Bit everything else is just brilliant.

    Sentiment
    • Positive
    Content
    • Room Facilities
  • 1st time staycation at the new Pan Pacific Orchard hotel. Very nice and gd location. Booked the club room so entitled to club lounge access. Service very gd from their lounge. Was served by Edlyn, Scott, Claudine n Haini. They are very attentive n friendly. Only downside for tis staycation is the club beach loft room was not ready when check in, waited till 1740 then received the room key. Very bad on this portion as we already booked the room more than 1 mth ago n check in supposed to be 3pm. lucky I got another 2 rooms ready.so we can put our stuffs.

    Sentiment
    • Positive
    Content
    • Check-in Experience
  • Went to the restaurant Mosella and the hospitality was exceptional. Suresh was a great host. Food is very good and tasty. Great ambience!Had the beef Rossini (was too hungry, forgot to take a photo) with a great selection of dishes to share. Wine list was comprehensive and we left it to the host to suggest one and he did really well to pick one to our delight.

    Sentiment
    • Positive
    Content
    • Dining Experience
  • 작년에 오픈한 시설인 만큼 청결이나 방음 인테리어 모두 깔끔하고 좋았어요. 다만 체크인 카운터에서 교육이 미흡한 직원이었는지 30분 이상 걸렸어요. 우리보다 늦게 온 사람들은 모두 먼저 체크인했고요. 그런데 사과나 어떤 표현도 없고 목소리가 너무 작아서 재차 확인해야했어요. 결국 방에서 내려와서 다른 직원에게 재확인했네요.조식은 오만원 이상의 가격을 내고 먹기엔 종류가 다양하지 않고 조식당의 서버는 티슈 달라고 했는데 설명 없이 다른 직원을 부르고 테이블 넘버가 없어서 달걀조리 코너에서 기다렸다가 음식을 받아와야해요. 5성급인 것에 비해 전반적인 서비스가 아쉽습니다.

    Sentiment
    • None
    Content
    • Service Quality
  • The stay was amazing, highly recommend the club lounge because the staff (Edlyn, Blair, and Lorenzo) were so attentive and welcoming and made sure I always had a fresh cup of tea! The food and the staff made me feel so relaxed and 10/10 for the food! Also recommend dining at Mosella, the food is impeccable and best I’ve ever had. I especially loved the staff there too, Kristyl and Annie were the sweetest!!

    Sentiment
    • Positive
    Content
    • Staff Hospitality
  • See All Reviews
Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pan Pacific Orchard, Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Tourism Consultants, Real Estate Investors to discover insights into what people love, dislike, and need.

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