Mixed Customer Feedback on Joyride Harness
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Insightful Joyride Harness Customer Feedback Analysis

Mixed Customer Feedback on Joyride Harness

Mixed reviews on Joyride Harness with customers appreciating ease of use and durability but some highlighting design flaws and customer service issues. Positive feedback includes comfort, security, and stylish designs. Negative feedback mentions choking issues, refund challenges, and quality concerns.

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  • Pet Supply Store Owners

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Custom Date - Oct 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst customer experience ever!

    Boy, what went right is a better question. The harness clearly has a design flaw where the (huge) buckle hits the poor dog on the elbow as they are walking. My 14 year old dog could barely walk in it. When I tried to get a refund, I kept getting pointed to their refund link which doesn't give a refund if labels are not still on the harness. I've only had these harnesses less than a week! They say they'll give an in-store credit, but if the product doesn't fit - why would I want an in-store credit??? AND... there is no customer support phone number. Totally ridiculous - the whole thing. I'm out $100 for harnesses I can't use.

    Sentiment
    • Negative
    Content
    • Customer Service and Refund Problems
    May 01, 2024
  • Betsey Loves her Led harness

    Betsey Loves her Led harness, it fits her comfortable and it's great for when she's seatbelted in the car. She's a pug so ofcourse we love the logo!!!!

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendations
    Apr 23, 2024
  • Great product

    Great product, easy to use (for a person with bad arthritis) and delivered quickly. My dog loves it.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendations
    Apr 05, 2024
  • Our original Joyride harness was terrific

    Our original Joyride harness was wonderful. Easy on and off. Unfortunately our dog got sick and lost a lot of weight. She passed away before the smaller harness arrived.

    Sentiment
    • Positive
    Content
    • Sizing and Adjustability Concerns
    Mar 14, 2024
  • Wellbuilt harness

    We got Frankie from a shelter. He came with a harness that said PugLife. There really wasn't a need to get another harness except after two washings we couldn't get the cigarette smell out from former owner. So, we looked the company up on the internet. It appears to have changed to Joyride. We ordered him the exact same size built for a Shih Tzu and are very pleased! Would recommend. Wellbuilt harness.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendations
    Mar 13, 2024
  • This review is for my mother

    This review is for my mother. She purchased a joyride harness after my suggestion because I knew a large dog that had one. She has a chihuahua and purchase the best friends harness. The buckle is about the same size as it is for a large dog. She called them and stated that they were not very helpful. Then she went to try to place a review on their website and it wouldn't let her click anything below three stars. I even tried it on my Chihuahua he absolutely refused to walk with it on the buckle is about 2 in wide and about a half an inch thick it's very cumbersome and quite honestly intimidating to a small dog. I hope they see this and offer my mom a refund or a viable solution with a smaller clasp.

    Sentiment
    • Negative
    Content
    • Sizing and Adjustability Concerns
    Mar 11, 2024
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Joyride Harness  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Representatives, Marketing Specialists, Retail Buyers, Pet Supply Store Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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