GOV.UK ID Check App: Mixed User Experiences Revealed
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Insightful GOV.UK ID Check User Feedback Analysis Report

GOV.UK ID Check App: Mixed User Experiences Revealed

Users have mixed opinions about the GOV.UK ID Check app. While some find it easy to use with clear instructions and successful results, others face issues like NFC errors, connection problems, and unclear instructions. The app's reliability seems to vary, with some experiencing flawless performance and others struggling with repeated attempts. Overall, the app is praised for its security measures and simplicity, but improvements are needed in terms of error handling and user guidance.

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  • User Experience Researchers
  • Product Managers
  • Government Digital Service Personnel
  • Customer Service Managers

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Custom Date - Oct 14, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • incredibly easy to use. simple and clear instructions.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jun 03, 2024

  • re doing stuff several times as not accepted

    Sentiment
    • None
    Content
    • Technical Issues
    Jun 03, 2024

  • Difficult to use. Instructions not always clear.

    Sentiment
    • Negative
    Content
    • Instructions Clarity
    Jun 02, 2024

  • Actually it does not work, I have all android system updated, yet it say it is a wrong version and hence can not scan qr code

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 30, 2024

  • Doesn't work, useless. I have a 2021 issue biometric passport. The app reports "No MRZ Identified" and can not verify my identity.

    Sentiment
    • Negative
    Content
    • Biometric Passport Compatibility
    May 29, 2024

  • awful app. had to retake 10x photos because the NFC read failure. waste of time

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 26, 2024
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GOV.UK ID Check based on online reviews collected from Google Play. The analysis helps App Developers, User Experience Researchers, Product Managers, Government Digital Service Personnel, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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