Disappointing experience at a tired hotel in Antwerp
In-depth Customer Feedback Report for Radisson Blu Astrid, Antwerp
Koningin Astridplein 7B, Antwerp 2018 Belgium
The hotel in Antwerp is in a convenient location near the train station, but the area can be unsafe at night. The hotel itself is starting to show signs of wear and tear. The staff is rude and unhelpful. The rooms are cozy but the elevator situation needs improvement. Overall, the hotel is not worth the price.
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The location was close to the train station. Excellent bed and sleep quality. Thermostat in the room could be better and so could the bathroom fittings. Very little and awkward space given to tea/coffee station.space
Sentiment
Positive
Content
Room Cleanliness
Sep 01, 2023
Discovering Antwerp
First time in Antwerp and great hotel good location for exploring the shops just a short walk from the central train terminal opposite. Took about 20 minutes directly to the cathedral more if you get sidetracked.
Sentiment
Positive
Content
Location and Surroundings
Sep 01, 2023
Bad experience ever
Bad service, we sitting at the lobby but the security keep there eyes on us like we are not there customer and Another time we waiting for elevator reservtion came and ask <> What???? Bathroom Not clean
Sentiment
Negative
Content
Staff and Service
Aug 01, 2023
Review
I had great expirience with hotel and it is great value for money, great location. Altough i was there for one night, i would choose it again. Keep it up that way, and you will always be full, and have returning customers.
Sentiment
Positive
Content
Value for Money
Jun 01, 2023
Toppie
Warm welcome Helpfull at the reception Restaurant closed on Monday evening Fitness okay Checkin and out very quickly Delicious breakfast Toppie television Clean Enough space Nice bathroom Overall a very good business stay
Sentiment
Positive
Content
Staff and Service
Feb 01, 2023
Worlds cross
just ok with a number of mix ups with staff on arrival and over a breakfast charged but not had. Awaiting the hotel to come back to us with a response and refund. but these thigs are always difficult to conclude
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This page displays purchase options and a preview of the customer feedback analysis report for Radisson Blu Astrid Hotel, Antwerp based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Travel Consultants, Market Analysts, Hotel Investors to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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