Disappointing experience at a tired hotel in Antwerp
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Disappointing experience at a tired hotel in Antwerp

In-depth Customer Feedback Report for Radisson Blu Astrid, Antwerp

Koningin Astridplein 7B, Antwerp 2018 Belgium

The hotel in Antwerp is in a convenient location near the train station, but the area can be unsafe at night. The hotel itself is starting to show signs of wear and tear. The staff is rude and unhelpful. The rooms are cozy but the elevator situation needs improvement. Overall, the hotel is not worth the price.

Source: Tripadvisor Reviews of Radisson Blu Astrid Hotel, Antwerp

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Customer Feedback Analysis of Radisson Blu Astrid Hotel, Antwerp

Uncover insights with our report on Radisson Blu Astrid Hotel, Antwerp based on customer feedback. Make informed decisions.

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Custom Date - Dec 27, 2024
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  • Good location.

    The location was close to the train station. Excellent bed and sleep quality. Thermostat in the room could be better and so could the bathroom fittings. Very little and awkward space given to tea/coffee station.space

    Sentiment
    • Positive
    Content
    • Room Cleanliness
    Sep 01, 2023
  • Discovering Antwerp

    First time in Antwerp and great hotel good location for exploring the shops just a short walk from the central train terminal opposite. Took about 20 minutes directly to the cathedral more if you get sidetracked.

    Sentiment
    • Positive
    Content
    • Location and Surroundings
    Sep 01, 2023
  • Bad experience ever

    Bad service, we sitting at the lobby but the security keep there eyes on us like we are not there customer and Another time we waiting for elevator reservtion came and ask <> What???? Bathroom Not clean

    Sentiment
    • Negative
    Content
    • Staff and Service
    Aug 01, 2023
  • Review

    I had great expirience with hotel and it is great value for money, great location. Altough i was there for one night, i would choose it again. Keep it up that way, and you will always be full, and have returning customers.

    Sentiment
    • Positive
    Content
    • Value for Money
    Jun 01, 2023
  • Toppie

    Warm welcome Helpfull at the reception Restaurant closed on Monday evening Fitness okay Checkin and out very quickly Delicious breakfast Toppie television Clean Enough space Nice bathroom Overall a very good business stay

    Sentiment
    • Positive
    Content
    • Staff and Service
    Feb 01, 2023
  • Worlds cross

    just ok with a number of mix ups with staff on arrival and over a breakfast charged but not had. Awaiting the hotel to come back to us with a response and refund. but these thigs are always difficult to conclude

    Sentiment
    • Negative
    Content
    • Staff and Service
    Feb 01, 2023
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37 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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