Mixed Reviews for IG Trading: Excellent Service but Hidden Fees and Technical Issues
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    • Financial Analysts
    • Investment Advisors
    • Customer Service Managers
    • Risk Management Professionals
    • Trading Platform Developers
Mixed Reviews for IG Trading: Excellent Service but Hidden Fees and Technical Issues

IG Trading Customer Feedback Analysis: Unveiled Insights

IG Trading received both praise and criticism from its clients. Some reviewers commended the excellent service and professionalism of specific employees. However, others complained of poor customer service and hidden fees. Some clients had difficulty withdrawing their funds, while others experienced slippage on trades. Several customers also mentioned issues with IG Trading's trading platform and website. Overall, IG Trading seems to have a mixed reputation among its clients.

Source: Trustpilot Reviews of IG 

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Customer Feedback Analysis of IG 

Uncover in-depth insights from IG Trading's mixed customer reviews, covering service quality to hidden fees.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • call was answered quickly and Praveen…

    call was answered quickly and Praveen was able to clarify what my problem was with ease. Many thanks.

    Sentiment
    • Positive
    Content
    • None
    Apr 26, 2023
  • Great service

    Prompt service and was able to answer my query clearly and confidently. Thanks Kuhu!

    Sentiment
    • Positive
    Content
    • None
    Apr 26, 2023
  • Very happy with IG

    Very happy with IG. Rohith helped me tonight, 21/04/23.

    Sentiment
    • Positive
    Content
    • None
    Apr 21, 2023
  • Technical problem on the iPad app

    They sorted out a technical problem(iPad app) for me in a timely and professional manner by liaising with account management to finish with I got a phone call to verify the fix from Jean M. Trading Services

    Sentiment
    • Positive
    Content
    • None
    Apr 18, 2023
  • Thank you for your help

    Thank you for your help, I appreciate you because of my bank card issue at the time I was very nervous and you gently with Pecient answer to my questions and solve my problem. Kind regards

    Sentiment
    • Positive
    Content
    • None
    Apr 13, 2023
  • IG Support are always very quick and…

    IG Support are always very quick and courteous when responding to technical issues

    Sentiment
    • Positive
    Content
    • None
    Apr 10, 2023
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Sentiment Analysis (limited preview)
12 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IG  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Investment Advisors, Customer Service Managers, Risk Management Professionals, Trading Platform Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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