Excellent and Helpful Customer Service Experience
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FOREX.com Feedback Report: Elevate Your Trading Strategy

Excellent and Helpful Customer Service Experience

The customer service is quick, helpful, and friendly. The agents provide informative and on-point assistance, with speedy responses and immediate resolutions. They are respectful, knowledgeable, and pleasant to work with. The technical support is also helpful and the trading format is easy to understand. Overall, the customer service experience is excellent, and the support agents go above and beyond to solve problems and provide guidance.

Best for
  • Financial Analysts
  • Customer Service Managers
  • Forex Traders
  • Market Researchers
  • Digital Marketing Specialists

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Manuel G was AMAZING SUPPORT.

    Manuel G was AMAZING SUPPORT.. Outstanding patience and speed and got the problem solved thanks you so much - GoldSagee

    Sentiment
    • Positive
    Content
    • Support Agent
    Jan 23, 2024
  • Appreciate the guidance Marcus provided…

    Appreciate the guidance Marcus provided to resolve installation issue with MT4 platform. Responded to all my questions and everything got resolved.

    Sentiment
    • Positive
    Content
    • Technical Support
    Jan 23, 2024
  • Good support

    Good support. The wait time was long enough that I timed out of my account twice. But when I reached an actual support, they were quick and helpful

    Sentiment
    • Positive
    Content
    • Response Time
    Jan 22, 2024
  • The technical support was helpful

    The technical support was helpful. Also, the trading format is easy to grasp.

    Sentiment
    • Positive
    Content
    • Technical Support
    Jan 22, 2024
  • Expert customer service and very knowledgeable

    Krtin K was great and helped me correctly upload my photo for my card verification. The other questions I had were answered immediately. Very knowledgeable and helpful.

    Sentiment
    • Positive
    Content
    • Support Agent
    Jan 22, 2024
  • Quick response

    Quick response, immediate resolution to my issue. Thanks for being available!

    Sentiment
    • Positive
    Content
    • Response Time
    Jan 19, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for FOREX.com  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Forex Traders, Market Researchers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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