Positive User Experience with Starling Bank's Mobile Banking App
Explore Starling Bank App Insights: Customer Feedback Analysis
Starling Bank's mobile banking app has received overwhelmingly positive feedback for its user-friendly interface and efficient service. Customers appreciate the ease of transaction management, real-time notifications, and features like Spaces for budgeting. Many users highlight the excellent customer service support, particularly in resolving issues quickly. However, some reviews indicate areas for improvement, such as account qualification policies and the app's navigation for certain tasks. Despite a few negative experiences, overall sentiment leans towards high satisfaction, with users recommending Starling Bank for personal and business banking needs. The app's ability to provide a complete transaction history and no foreign transaction fees adds to its appeal, making it a top choice among digital banking solutions.
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I joined the bank for safety and online banking , brilliant customer service and so easy to use with online and shopping , great interest too , no charges for using oversea and nice easy app to use .x
Sentiment
Positive
Content
Excellent Customer Service
May 16, 2025
Speed
What a fantastic bank simple to use and easy to reset password when forgotten !
Sentiment
Positive
Content
User Friendly App
May 16, 2025
Easy to follow cheques payments
Finding cheque payment to Starling Bank business account straightforward with easy, step by step, instructions.
Sentiment
Positive
Content
Ease of Banking
May 14, 2025
Good clean banking
Starling don’t support fossil fuels, which is a good thing. Clean, straightforward interface and functionality. Only 4 stars cause u can’t create custom payment categories, you have to accept the ones they provided which I find are too limited e.g. there is not one for media or utilities
Sentiment
Positive
Content
Limited Customization Options
May 10, 2025
No queue always special service
Very easy and helping banking ,I don’t need to Waite in the queue and always job done on superior basis
Sentiment
Positive
Content
Ease of Banking
May 09, 2025
Moving money
Awesome app really easy to managed move and sort my money customer services are great as well fast response much better than my Barclays business or other accounts
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Starling Bank - Mobile Banking based on online reviews collected from App Store. The analysis helps Digital Banking Executives, Product Managers in Fintech, Customer Experience Strategists, Mobile App Developers, Financial Industry Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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