Point Online Reviews Executive Summary
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Point Online Reviews Executive Summary

Point receives mixed reviews with customers praising their professionalism, communication, and assistance while some express concerns about slow processes and lack of follow-up. Overall, customers appreciate Point's credibility, helpfulness, and ability to assist with financial challenges.

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  • Customer Service Managers
  • Financial Analysts
  • Marketing Professionals
  • Product Managers
  • Business Strategists

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Custom Date - May 26, 2024
Featured Content
  • Fantastic

    Fantastic! A great option for me to take out equity money without a payment for 30 years!

    Sentiment
    • Positive
    Content
    • Financial Assistance Experience
    Feb 05, 2024
  • I appreciate Points assistance

    I appreciate Points assistance, credibility, and products. This is based on my last Point experience; it went without complication.

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Feb 05, 2024
  • The People are Smart

    The people are smart and accommodating. The process is lengthy but on schedule. The terms are fair.

    Sentiment
    • Positive
    Content
    • Loan Approval Process
    Jan 29, 2024
  • Very efficient program

    Very efficient program set up. Well explained and great resources to assess

    Sentiment
    • Positive
    Content
    • Clear Communication
    Dec 13, 2023
  • Helpful employees

    Helpful employees and Very good return of phone calls etc.

    Sentiment
    • Positive
    Content
    • Excellent Customer Service
    Dec 12, 2023
  • I had an excellent experience with…

    I had an excellent experience with Point. They were professional and helped me pay off my debt.

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Dec 11, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Point  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Marketing Professionals, Product Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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