Luxurious Stay with Excellent Service at Four Seasons Hotel New York Downtown
Explore Four Seasons NY Downtown: A Comprehensive Customer Feedback Report

Luxurious Stay with Excellent Service at Four Seasons Hotel New York Downtown

27 Barclay St, New York, NY 10007, United States

The Four Seasons Hotel New York Downtown is highly praised for its excellent service, luxurious rooms, great location in downtown NYC, and top-notch amenities like a lovely indoor pool and well-equipped gym. Guests appreciate the friendly staff, spacious rooms, and proximity to attractions, restaurants, and transportation. Some reviewers note the slightly subdued decor in certain areas but overall find the hotel to be a top choice for a comfortable and lavish stay in NYC, offering a quiet and relaxing environment with excellent dining options and attentive service.

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  • Customer Service Trainers
  • Travel Consultants
  • Market Researchers
  • Hospitality Industry Analysts

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Great hotel location, clean sanitized safe rooms, staff was helpful , I would stay here again and recommend to others.

    Sentiment
    • Positive
    Content
    • Staff Friendliness & Service

  • Beautifully appointed rooms and their breakfast service in bed is an absolute favorite. AND the pastry chef makes the very BEST Madeleine in NYC!

    Sentiment
    • Positive
    Content
    • Dining Experience & Bar

  • I did not stay but visited. Very professional staff. Thanks again for accommodating my early morning request. Will tell my friends.Walkability: I liked the view from the entrance. and carpet to soften my steps.

    Sentiment
    • Positive
    Content
    • Hotel Amenities & Services

  • Room was very large for NYC standards beautiful bathtub as well. Great location for all downtown attraction’s but also every subway is nearby to get you uptown easily. The cut has great drinks… the beet goes on trust me just do it. Hotel staff were so friendly and helpful. Worth every $$

    Sentiment
    • Positive
    Content
    • Room Size & Luxury

  • The rooms are spacious and clean. The staff are always willing to assist.The doorman will hail a cab if needed, and the CUT staff were able to squeeze us in even when we didn't have a reservation for the night.Food & drinks: Full bar and CUT resturant.

    Sentiment
    • Positive
    Content
    • Hotel Amenities & Services

  • TV did not work. Moved to another room, in-room meal ordering on tablet let me get to final confirm screen, then was unable to complete order. Got locked out of my room because room key did not work after initial entry. Assessment was that the lock’s battery is low… people great, but the technology is terrible.

    Sentiment
    • None
    Content
    • Room Quality & Cleanliness
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Four Seasons Hotel New York Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Consultants, Market Researchers, Hospitality Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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