eCapital Freight Factoring: Mixed Customer Feedback Revealed
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eCapital Freight Factoring: Mixed Customer Feedback Revealed

eCapital Freight Factoring has received a mix of positive and negative reviews. Customers appreciate the helpful and professional team, quick processes, and good customer service experiences. However, there are significant concerns regarding hidden fees, contract changes, difficulties in terminating agreements, poor communication, and system issues. Some users feel misled, facing challenges with fund access, high cancellation fees, and renewal processes without proper notification. Despite positive feedback on specific employees and initial experiences, overall, there are warnings of potential scams, lack of transparency, and unsatisfactory handling of business operations.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The worst factorig company to deal…

    The worst factorig company to deal with.They don't even let you terminate the contract.

    Sentiment
    • Negative
    Content
    • Termination Process
    Mar 14, 2024
  • This company is a scam

    This company is a scam. You won't be able to get any loans after signing with them and they will charge you over 15000 if you try to cancel your agreement. Never ever use them for anything

    Sentiment
    • Negative
    Content
    • Contract and Fees
    Mar 13, 2024
  • WOW customer service by Gwin/ ecapital

    Hey guys I wanna send a BIG shout out to gwin at eCapital!! Thank u SO much for your help!! Thanku thanku!!!

    Sentiment
    • Positive
    Content
    • Positive Feedback and Praise
    Mar 07, 2024
  • Customers services is excellent, every time I need help they answer.

    Customer service is good, but the system does not work well. I always need to get help on how to submit anything. The phone app needs more work, it freezes and make you start that process all over again. If it was not for Sam and Harsh, I would not be able to get things submitted.

    Sentiment
    • None
    Content
    • System Functionality
    Mar 07, 2024
  • Trust

    I would like truck drivers to know they can trust March Logistics LLC and the companies we work with thank you.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Praise
    Mar 02, 2024
  • DONT COME HERE

    Told me no contact and it was. Charge me $150 for my first load. Whole experience terrible. Told a bunch of lies.

    Sentiment
    • Negative
    Content
    • Contract and Fees
    Feb 24, 2024
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for eCapital Freight Factoring  based on online reviews collected from Trustpilot. The analysis helps Logistics Managers, Financial Analysts, Customer Service Directors, Risk Management Officers, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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