Exclusive Report on Indian Railway Train Enquiry App Feedback
The reviews for the 'Indian Railway Train Enquiry' app highlight various issues such as frequent ads, technical glitches, poor user experience, and lack of functionality. Users express frustration over ad interruptions, inability to cancel tickets, and difficulty in using the app with foreign phone numbers. Additionally, concerns about security, lack of real-time information, and overall app performance are prevalent. Suggestions for improvement include reducing ads, enhancing user interface, providing better customer support, and ensuring compatibility with international users.
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The app does not have login. App does not appear secure. For booking / cancellation it takes you to a third party site, as authorized agent. Appears dubious in the info security world.
Why can’t Indian Railways provide their own secure app to give confidence to the traveling public / users.
Why go cheap to charge Rs. 399 to go adds free.
Sorry to say, Indian Railways modernization and consumer / user friendly is left far behind.
Don’t trust this app.
Sentiment
Negative
Content
Security and Trust Concerns
Jan 29, 2024
Difficult for NRI to register and book tickets
I downloaded the app and tried to check train status. 1) Adds keep popping up and never lets you use it. Is this an official app of IRCTC? If I’m a paying customer then why do you allow advertising and commercials? 2) as an NRI with a foreign passport it is very hard to register and book tickets. Rather I had to ask my relatives to book it for me.
Sentiment
Negative
Content
Advertisement Experience
Apr 30, 2023
Worst UXD
Very irritating app as it continuously try to run videos and advertisements in every click instead of doing its main job. Horrible!!
Sentiment
Negative
Content
Advertisement Experience
Mar 05, 2023
Does’t work for delayed trains
I think the app works — it’s the poor information from the stations that is a problem. Good for planning, but useless for live info anout either train or station.
Sentiment
Negative
Content
Information Accuracy
Sep 21, 2022
Radha
Too many advertisement not sure which one is genuine.
Being government app it should be free off advertising.
It is easy when we use the app.
Not customized to NRI
As it required phone number when you enter Overseas number still does not recognize and keep coming back to log in screen.
If we use other partners you have to pay commission charges.
Sentiment
Negative
Content
Advertisement Experience
Sep 06, 2022
Very poor app
I would like to give 0 star, but there is no option for it. This is very poorly built app. It never worked for me. Not on mobile data and not over wifi with high speed. Not sure what’s wrong with my app version. I am using ios 15.6.1 on iPhone 12 pro Max.
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