Indian Railway Train Enquiry App Reviews Analysis
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Indian Railway Train Enquiry App Reviews Analysis

The reviews for the 'Indian Railway Train Enquiry' app highlight various issues such as frequent ads, technical glitches, poor user experience, and lack of functionality. Users express frustration over ad interruptions, inability to cancel tickets, and difficulty in using the app with foreign phone numbers. Additionally, concerns about security, lack of real-time information, and overall app performance are prevalent. Suggestions for improvement include reducing ads, enhancing user interface, providing better customer support, and ensuring compatibility with international users.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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  • App not user friendly and does not appear secure

    The app does not have login. App does not appear secure. For booking / cancellation it takes you to a third party site, as authorized agent.
    Appears dubious in the info security world.

    Why can’t Indian Railways provide their own secure app to give confidence to the traveling public / users.

    Why go cheap to charge Rs. 399 to go adds free.

    Sorry to say, Indian Railways modernization and consumer / user friendly is left far behind.

    Don’t trust this app.

    Sentiment
    • Negative
    Content
    • Security and Trust Concerns
    Jan 29, 2024
  • Difficult for NRI to register and book tickets

    I downloaded the app and tried to check train status.
    1) Adds keep popping up and never lets you use it. Is this an official app of IRCTC? If I’m a paying customer then why do you allow advertising and commercials?
    2) as an NRI with a foreign passport it is very hard to register and book tickets. Rather I had to ask my relatives to book it for me.

    Sentiment
    • Negative
    Content
    • Advertisement Experience
    Apr 30, 2023
  • Worst UXD

    Very irritating app as it continuously try to run videos and advertisements in every click instead of doing its main job. Horrible!!

    Sentiment
    • Negative
    Content
    • Advertisement Experience
    Mar 05, 2023
  • Does’t work for delayed trains

    I think the app works — it’s the poor information from the stations that is a problem. Good for planning, but useless for live info anout either train or station.

    Sentiment
    • Negative
    Content
    • Information Accuracy
    Sep 21, 2022
  • Radha

    Too many advertisement not sure which one is genuine.

    Being government app it should be free off advertising.

    It is easy when we use the app.

    Not customized to NRI

    As it required phone number when you enter Overseas number still does not recognize and keep coming back to log in screen.

    If we use other partners you have to pay commission charges.

    Sentiment
    • Negative
    Content
    • Advertisement Experience
    Sep 06, 2022
  • Very poor app

    I would like to give 0 star, but there is no option for it. This is very poorly built app. It never worked for me. Not on mobile data and not over wifi with high speed. Not sure what’s wrong with my app version. I am using ios 15.6.1 on iPhone 12 pro Max.

    Sentiment
    • Negative
    Content
    • Technical Errors and Bugs
    Aug 23, 2022
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Indian Railway Train Enquiry based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Product Managers, Customer Service Executives, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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