Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues
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eSalon Review Analysis: Unlock Customer Insights

Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues

eSalon receives mixed reviews with customers praising the personalized color matching, ease of application, and customer service while others express dissatisfaction with color results, pricing, and communication issues. Positive feedback highlights great gray coverage, custom color formulations, and convenient auto-shipments. However, negative reviews mention color discrepancies, unwanted subscriptions, and ineffective gray coverage. Overall, eSalon seems to excel in personalized color solutions but needs improvement in color accuracy and communication with customers.

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Custom Date - May 27, 2024
Featured Content
  • Give it a try at least once.

    i liked the color but i am used to 1 bottle so having more just made the process longer. It was more expensive than my original brand and also the most important my gray came back much quicker and mostly around the face.

    Sentiment
    • None
    Content
    • Hair Color Quality
    Apr 24, 2024
  • Good service.

    Good customer service. Will change formula to meet customer preference.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 24, 2024
  • I’m not able to highlight my hair

    I’m not able to highlight my hair, so I wasn’t happy with how it turned out I want to go back to where I was, tomorrow I will use my color that I got duplicate, it’s hard to explain, I’ll be in touch.

    Sentiment
    • None
    Content
    • Color Customization
    Apr 19, 2024
  • I’m not sure how an item got added to…

    I’m not sure how an item got added to my order. Consultant should confirm anything before adding on products.

    Sentiment
    • None
    Content
    • Ordering Process
    Apr 18, 2024
  • Quick shipment

    I asked for quick shipment and got it before my next scheduled auto delivery.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 17, 2024
  • Positiv überrascht

    Ich wollte nicht mehr zum Friseur und hatte mich für e salon entschieden.Von blond zu hellbraun ist äußerst schwierig. Natürlich habe ich mir um einen bösen Grünstich sorgen gemacht.Die Eingabe war einfach und es wurde auch nach allem gefragt, dazu habe ich mehrere Bilder von meiner Haarfarbe gesendet. Darauf bekam ich auch eine Email mit der Erklärung, was die nächsten Schritte wären. Nachdem alles geklärt war, wurde die Bestellung aufgegeben. Im Paket war alles enthalten und leicht erklärt. Ich bin wirklich positiv überrascht wie einfach und schnell die Anwendung war und es hat auch nicht so chemisch gerochen. Die Farbe war etwas dunkler, aber auch das würde mir erklärt, ist normal, die Farbe verblasst nach mehreren Wäschen und wenn ein das so noch nicht passt, müsste man die Farbe erneuern. Und so war es auch. Nach dem zweiten Mal auftragen und mehreren Wäschen, war die Farbe wie gewünscht. Ich habe mich gegen ein Abo entschieden, was man einstellen kann und immer noch günstiger als ein Friseurbesuch ist. Bei Bedarf würde ich immer wieder neu bestellen. Die Kommunikation hat auch wunderbar geklappt!

    Sentiment
    • Positive
    Content
    • Color Customization
    Apr 14, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
32 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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