Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues
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Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues

eSalon Review Analysis: Unlock Customer Insights

eSalon receives mixed reviews with customers praising the personalized color matching, ease of application, and customer service while others express dissatisfaction with color results, pricing, and communication issues. Positive feedback highlights great gray coverage, custom color formulations, and convenient auto-shipments. However, negative reviews mention color discrepancies, unwanted subscriptions, and ineffective gray coverage. Overall, eSalon seems to excel in personalized color solutions but needs improvement in color accuracy and communication with customers.

Source: Trustpilot Reviews of eSalon 

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Customer Feedback Analysis of eSalon 

Discover insights from eSalon reviews on color accuracy, customer service, and more to enhance your product offerings.

Custom Date - Dec 11, 2024
Featured Content
  • Give it a try at least once.

    i liked the color but i am used to 1 bottle so having more just made the process longer. It was more expensive than my original brand and also the most important my gray came back much quicker and mostly around the face.

    Sentiment
    • None
    Content
    • Hair Color Quality
    Apr 24, 2024
  • Good service.

    Good customer service. Will change formula to meet customer preference.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 24, 2024
  • I’m not able to highlight my hair

    I’m not able to highlight my hair, so I wasn’t happy with how it turned out I want to go back to where I was, tomorrow I will use my color that I got duplicate, it’s hard to explain, I’ll be in touch.

    Sentiment
    • None
    Content
    • Color Customization
    Apr 19, 2024
  • I’m not sure how an item got added to…

    I’m not sure how an item got added to my order. Consultant should confirm anything before adding on products.

    Sentiment
    • None
    Content
    • Ordering Process
    Apr 18, 2024
  • Quick shipment

    I asked for quick shipment and got it before my next scheduled auto delivery.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 17, 2024
  • Positiv überrascht

    Ich wollte nicht mehr zum Friseur und hatte mich fĂŒr e salon entschieden.Von blond zu hellbraun ist Ă€ußerst schwierig. NatĂŒrlich habe ich mir um einen bösen GrĂŒnstich sorgen gemacht.Die Eingabe war einfach und es wurde auch nach allem gefragt, dazu habe ich mehrere Bilder von meiner Haarfarbe gesendet. Darauf bekam ich auch eine Email mit der ErklĂ€rung, was die nĂ€chsten Schritte wĂ€ren. Nachdem alles geklĂ€rt war, wurde die Bestellung aufgegeben. Im Paket war alles enthalten und leicht erklĂ€rt. Ich bin wirklich positiv ĂŒberrascht wie einfach und schnell die Anwendung war und es hat auch nicht so chemisch gerochen. Die Farbe war etwas dunkler, aber auch das wĂŒrde mir erklĂ€rt, ist normal, die Farbe verblasst nach mehreren WĂ€schen und wenn ein das so noch nicht passt, mĂŒsste man die Farbe erneuern. Und so war es auch. Nach dem zweiten Mal auftragen und mehreren WĂ€schen, war die Farbe wie gewĂŒnscht. Ich habe mich gegen ein Abo entschieden, was man einstellen kann und immer noch gĂŒnstiger als ein Friseurbesuch ist. Bei Bedarf wĂŒrde ich immer wieder neu bestellen. Die Kommunikation hat auch wunderbar geklappt!

    Sentiment
    • Positive
    Content
    • Color Customization
    Apr 14, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
32 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for eSalon  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Customer Experience Specialists, E-commerce Managers, Hair Care Brand Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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