Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues
  • 78 users bookmarked
  • Who is this report for?
    • Marketing Managers
    • Product Developers
    • Customer Experience Specialists
    • E-commerce Managers
    • Hair Care Brand Executives
Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues

eSalon Review Analysis: Unlock Customer Insights

eSalon receives mixed reviews with customers praising the personalized color matching, ease of application, and customer service while others express dissatisfaction with color results, pricing, and communication issues. Positive feedback highlights great gray coverage, custom color formulations, and convenient auto-shipments. However, negative reviews mention color discrepancies, unwanted subscriptions, and ineffective gray coverage. Overall, eSalon seems to excel in personalized color solutions but needs improvement in color accuracy and communication with customers.

Source: Trustpilot Reviews of eSalon 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
63 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of eSalon 

Discover insights from eSalon reviews on color accuracy, customer service, and more to enhance your product offerings.

Export
Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Give it a try at least once.

    i liked the color but i am used to 1 bottle so having more just made the process longer. It was more expensive than my original brand and also the most important my gray came back much quicker and mostly around the face.

    Sentiment
    • None
    Content
    • Hair Color Quality
    Apr 24, 2024
  • Good service.

    Good customer service. Will change formula to meet customer preference.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 24, 2024
  • I’m not able to highlight my hair

    I’m not able to highlight my hair, so I wasn’t happy with how it turned out I want to go back to where I was, tomorrow I will use my color that I got duplicate, it’s hard to explain, I’ll be in touch.

    Sentiment
    • None
    Content
    • Color Customization
    Apr 19, 2024
  • I’m not sure how an item got added to…

    I’m not sure how an item got added to my order. Consultant should confirm anything before adding on products.

    Sentiment
    • None
    Content
    • Ordering Process
    Apr 18, 2024
  • Quick shipment

    I asked for quick shipment and got it before my next scheduled auto delivery.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 17, 2024
  • Positiv überrascht

    Ich wollte nicht mehr zum Friseur und hatte mich fĂŒr e salon entschieden.Von blond zu hellbraun ist Ă€ußerst schwierig. NatĂŒrlich habe ich mir um einen bösen GrĂŒnstich sorgen gemacht.Die Eingabe war einfach und es wurde auch nach allem gefragt, dazu habe ich mehrere Bilder von meiner Haarfarbe gesendet. Darauf bekam ich auch eine Email mit der ErklĂ€rung, was die nĂ€chsten Schritte wĂ€ren. Nachdem alles geklĂ€rt war, wurde die Bestellung aufgegeben. Im Paket war alles enthalten und leicht erklĂ€rt. Ich bin wirklich positiv ĂŒberrascht wie einfach und schnell die Anwendung war und es hat auch nicht so chemisch gerochen. Die Farbe war etwas dunkler, aber auch das wĂŒrde mir erklĂ€rt, ist normal, die Farbe verblasst nach mehreren WĂ€schen und wenn ein das so noch nicht passt, mĂŒsste man die Farbe erneuern. Und so war es auch. Nach dem zweiten Mal auftragen und mehreren WĂ€schen, war die Farbe wie gewĂŒnscht. Ich habe mich gegen ein Abo entschieden, was man einstellen kann und immer noch gĂŒnstiger als ein Friseurbesuch ist. Bei Bedarf wĂŒrde ich immer wieder neu bestellen. Die Kommunikation hat auch wunderbar geklappt!

    Sentiment
    • Positive
    Content
    • Color Customization
    Apr 14, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
32 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
63 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unveil Insights: Genucel By Chamonix Customer Feedback Report
    Trustpilot Reviews 71
  2. Unlock Spacegoods Insights: A Customer Feedback Analysis
    Trustpilot Reviews 96
  3. Explore Key Insights from Story Bug Customer Feedback Analysis
    Trustpilot Reviews 86
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for eSalon  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Customer Experience Specialists, E-commerce Managers, Hair Care Brand Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.