Mixed Reviews for eSalon: Personalized Color Solutions vs. Color Accuracy Issues
eSalon Review Analysis: Unlock Customer Insights
eSalon receives mixed reviews with customers praising the personalizedcolor matching, ease of application, and customer service while others express dissatisfaction with color results, pricing, and communication issues. Positive feedback highlights great gray coverage, custom color formulations, and convenient auto-shipments. However, negative reviews mention color discrepancies, unwanted subscriptions, and ineffective gray coverage. Overall, eSalon seems to excel in personalizedcolor solutions but needs improvement in color accuracy and communication with customers.
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i liked the color but i am used to 1 bottle so having more just made the process longer. It was more expensive than my original brand and also the most important my gray came back much quicker and mostly around the face.
Sentiment
None
Content
Hair Color Quality
Apr 24, 2024
Good service.
Good customer service. Will change formula to meet customer preference.
Sentiment
Positive
Content
Customer Service
Apr 24, 2024
I’m not able to highlight my hair
I’m not able to highlight my hair, so I wasn’t happy with how it turned out I want to go back to where I was, tomorrow I will use my color that I got duplicate, it’s hard to explain, I’ll be in touch.
Sentiment
None
Content
Color Customization
Apr 19, 2024
I’m not sure how an item got added to…
I’m not sure how an item got added to my order. Consultant should confirm anything before adding on products.
Sentiment
None
Content
Ordering Process
Apr 18, 2024
Quick shipment
I asked for quick shipment and got it before my next scheduled auto delivery.
Sentiment
Positive
Content
Delivery Experience
Apr 17, 2024
Positiv überrascht
Ich wollte nicht mehr zum Friseur und hatte mich für e salon entschieden.Von blond zu hellbraun ist äußerst schwierig. Natürlich habe ich mir um einen bösen Grünstich sorgen gemacht.Die Eingabe war einfach und es wurde auch nach allem gefragt, dazu habe ich mehrere Bilder von meiner Haarfarbe gesendet. Darauf bekam ich auch eine Email mit der Erklärung, was die nächsten Schritte wären. Nachdem alles geklärt war, wurde die Bestellung aufgegeben. Im Paket war alles enthalten und leicht erklärt. I...
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This page displays purchase options and a preview of the customer feedback analysis report for eSalon based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Customer Experience Specialists, E-commerce Managers, Hair Care Brand Executives to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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