Mixed Reviews of Lower's Mortgage Services
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Dive Into Lower's Customer Feedback: A Comprehensive Analysis

Mixed Reviews of Lower's Mortgage Services

Lower's online reviews showcase a mix of exceptional service and disappointing experiences. Positive feedback highlights responsive loan advisors like Geza Rakoczi and Mallory Miller, who facilitated smooth processes and timely communications. However, negative reviews point out issues with communication, misleading information, and delays in loan processing. Some clients praised specific loan officers like Nicolas and Josh Morris for their honesty and patience, while others criticized the lack of professionalism and transparency. Overall, Lower's performance varied, with some clients expressing satisfaction with their mortgage experience while others warned against the company's practices.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very well communicated

    Nick easily explained what the best options for our refinancing needs were. His team worked quickly and communicated very well and took the time to explain each step.

    Sentiment
    • Positive
    Content
    • Loan Officer Excellence
    Mar 05, 2024
  • The lower loan advisor and his team

    The lower loan advisor and his team, made it easy for me to process my application with ease and trusting them with all my important. I surely recommend this team with my friends.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Feb 10, 2024
  • 1.5% fee at closing, shady brokers

    They charge a 1.5% fee at closing. The rates are significantly higher than other HELOC providers. The broker was dishonest.

    Sentiment
    • Negative
    Content
    • Trust and Credibility
    Nov 05, 2023
  • Wonderful communication with my Loan…

    Wonderful communication with my Loan Advisor. He was superman to me. He guided me that the process. Alex Pancake is amazing. He's my Hero.Wonderful experience with Lower

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Jan 28, 2023
  • Steve Greaves was amazing

    Steve Greaves was amazing. He worked hard finding us the lowest rate available. He was always responsive to our questions.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Jan 07, 2023
  • Highly recommend!

    The service I received was top notch. I greatly appreciate the high level of customer care, prompt follow ups and clear explanation of each process.

    Sentiment
    • Positive
    Content
    • Customer Service Satisfaction
    Dec 03, 2022
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lower  based on online reviews collected from Trustpilot. The analysis helps Real Estate Agents, Mortgage Brokers, Customer Service Managers, Financial Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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