Mixed Reviews: Fast Shipping and Quality Products vs. Product Discrepancies and Customer Service Issues
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Mixed Reviews: Fast Shipping and Quality Products vs. Product Discrepancies and Customer Service Issues

Personalization Mall receives mixed reviews from customers, with praise for fast shipping, quality products, and easy ordering contrasting with complaints about product quality, customer service, and misleading photos. Customers appreciate the personalized gifts, quick delivery, and website usability, but some face issues with product discrepancies, poor quality control, and unsatisfactory responses from support. While many highlight the unique and cherished nature of the gifts received, others express disappointment with the actual product received compared to online previews.

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Custom Date - May 24, 2024
Featured Content
  • beach towel

    The website was efficient and easy to navigate. The order was processed, shipped and I received it within a week

    Sentiment
    • Positive
    Content
    • Shipping & Delivery
    Apr 04, 2024
  • instead of white they sent brownish.was…

    instead of white they sent brownish.was for my son s birthday. rep was rude and not even apologetic.won t buy there anymore

    Sentiment
    • Negative
    Content
    • Disappointed Product
    Jan 26, 2024
  • The quality of the items are top notch

    The quality of the items are top notch. Absolutley beautiful.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 11, 2024
  • Easy to navigate website

    Easy to navigate website. Good selection and price. Quick and secure delivery of purchase. Thanks

    Sentiment
    • Positive
    Content
    • Ordering Process
    Jan 09, 2024
  • Personalization Mall makes the most…memorable gifts

    Personalization Mall makes the most memorable gifts and their customer service is very helpful and friendly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 01, 2024
  • My mugs came out perfect and arrived…

    My mugs came out perfect and arrived ahead of schedule

    Sentiment
    • Positive
    Content
    • Product Quality
    Dec 31, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Personalization Mall  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Customer Service Trainers, E-commerce Analysts, Retail Business Owners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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