Crowne Plaza Dubai Marina: Service Excellence and Stunning Views
Crowne Plaza Dubai Marina Feedback Analysis Report

Crowne Plaza Dubai Marina: Service Excellence and Stunning Views

Al Yahoom St - Dubai Marina - Dubai - United Arab Emirates

Crowne Plaza Dubai Marina, an IHG Hotel, receives mixed reviews online. Guests appreciate the excellent service and location, with specific mentions of staff members like Kibriya, Rudel, and Kiju for their outstanding service during breakfast. However, some guests mention issues with reception staff rudeness and suggest room decor updates. Overall, the hotel is praised for its amenities, views of Dubai Marina, and delicious breakfast offerings.

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  • Hotel Managers
  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Investors in the Hospitality Industry

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Great service from Kibriya Rudel, Mihir and Kiju!

    Sentiment
    • Positive
    Content
    • Service Quality

  • Great service from Kiju at breakfast! Great breakfast specials every day!

    Sentiment
    • Positive
    Content
    • Breakfast Experience

  • Great service from Kibriya, Rudel and chef Sadip

    Sentiment
    • Positive
    Content
    • Restaurant Service Excellence

  • Kiju hasan given best service

    Sentiment
    • Positive
    Content
    • Service Quality

  • kibriya and kamola Thank you so much for the lovely welcoming and generous attitude

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Thanks to Mr. Kibriya & Rudel for being so friendly and helpful

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
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Sentiment Analysis (of 30 reviews)
94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Crowne Plaza Dubai Marina, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Investors in the Hospitality Industry to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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