Cash for Gold USA: Mixed Reviews Highlighting Quick Service and Low Offers
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Cash for Gold USA: Mixed Reviews Highlighting Quick Service and Low Offers

Cash for Gold USA Customer Feedback Analysis Report

Mixed reviews for Cash for Gold USA, with customers mentioning quick service, low initial offers, discrepancies in appraisal values, and delays in payments or item returns. Some had positive experiences with fast payouts and efficient processes, while others felt undervalued and misled about the worth of their items.

Source: Trustpilot Reviews of Cash for Gold USA 

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Customer Feedback Analysis of Cash for Gold USA 

Uncover insights from mixed customer reviews on Cash for Gold USA: From quick service to valuation concerns.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • I am extremely disappointed with this…

    I am extremely disappointed with this company. I’ve sent them a set of silver spoons. They were all stamped with 800 and a few had symbols stamped for 800 silver, meaning 80% pure silver. The total weight was about 700gm. Before shipping, a local dealer tested and verified they were all 80% pure silver. They had the nerves to offer me $41 and told me they were only silver plated which was of course not true. Also the total weight was according to them much lower than the real weight. I received the package back this last Saturday and sold it today to the largest silver and gold dealer in my area for $450!!!What a shame to take advantage of people which aren’t in the business and don’t realise what they have. Very disappointing!The only good thing was the communication and the free FedEx shipping. That’s all!Upon receiving your response to my review I have to tell you that the dealer who bought the silver spoons did 3 different tests to determine the metal to be completely sure. 1)Electric XPF2)Nitric Acid/ Schwerter’s solution. 3)They even extracted a small piece to make sure since I was honest with them and told them about your appraisal. Your test was worthless. Also, there is no need for you to state in your answer that you took care on FedEx shipping back and forth for free. That’s the main reason people ship you their merchandise. You don’t to get a medal for it.

    Sentiment
    • Negative
    Content
    • Trustworthiness
    Apr 23, 2024
  • Excellent customer service

    Excellent ease of contact, and shipping! Quick response with estimate, decent value!

    Sentiment
    • Positive
    Content
    • Fair Appraisal Process
    Mar 08, 2024
  • Very quick appraisal decent price very…

    Very quick appraisal decent price very easy and simple to do

    Sentiment
    • Positive
    Content
    • Speed of Service
    Feb 07, 2024
  • Made it simple & easy to sell my…

    Made it simple & easy to sell my jewelry! Will def use again.

    Sentiment
    • Positive
    Content
    • Fair Appraisal Process
    Jan 25, 2024
  • Easy to use

    Easy to use! Great customer service. Happy with my rebate

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 05, 2024
  • Fast service great offer better than…

    Fast service great offer better than other places

    Sentiment
    • Positive
    Content
    • Speed of Service
    Jan 05, 2024
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Sentiment Analysis (limited preview)
42 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cash for Gold USA  based on online reviews collected from Trustpilot. The analysis helps Marketing Analysts, Customer Experience Managers, Business Development Executives, Retail and Sales Strategists, Consumer Advocacy Groups to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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