TradeMe Faces Criticism for Poor Customer Service and Lack of Buyer Protection
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TradeMe Feedback Report: Insights & Analysis

TradeMe Faces Criticism for Poor Customer Service and Lack of Buyer Protection

TradeMe, the popular online marketplace in New Zealand, is facing criticism for poor customer service, high fees, and a lack of buyer protection. Users complain about restricted accounts, hacked accounts, and issues with refunds. There are also concerns about the monopoly-like behavior of TradeMe, as well as the removal of useful features and controls for scam sellers. The platform has been accused of neglecting the interests of sellers and buyers, leading to a decline in trust and satisfaction.

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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • No Customer Support from 2023

    Was fine until this year. Now an appalling travesty as they have discontinued both email customer service and telephone help!! The arrogance. AVOID!!!! 🤮🤮🤮😠

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 19, 2023
  • So I bought a 80$ perfume buyer never…

    So I bought a 80$ perfume buyer never sent or refunded there is no cover so I could sell something and rip off people no problem and this person still has there account!

    Sentiment
    • Negative
    Content
    • Seller Issues
    Sep 18, 2023
  • POOR SERVICE 5 months and no reply

    POOR SERVICE 5 months and no reply. I also pay hundreds in fees every month (more then sales brought there trade-in, rubbish company)

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 15, 2023
  • Crappy company only worried about…

    Crappy company only worried about stripping New Zealanders of every dollar they have - its is a monopoly and they are taking huge greedy profits, we need amazon or similar to open up here and screw them out of business, I know I will out of spite refuse to use them if they do ...

    Sentiment
    • Negative
    Content
    • Fees and Commissions
    Aug 08, 2023
  • Unreasonably high fees and Poor Service

    Used to be a great Kiwi company which is now a hugely overpriced monopoly with poor customer service and ever increasing fees. Purchased by overseas holding that doesn't care about New Zealand. All they want it top margin and onsell it with profit to another investor fund.

    Sentiment
    • Negative
    Content
    • International Access
    Jun 15, 2023
  • Feedback removed…

    Purchased an item on trademe from Salelink store, postage said 4-7 days, 5 weeks later I’m still waiting for the item, left negative feedback to warn other buyers that items paid for may not arrive, trademe removed the feedback, no item no say. Two businesses acting fraudulently.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Mar 07, 2023
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Trade Me  based on online reviews collected from Trustpilot. The analysis helps Marketplace Managers, Customer Service Analysts, E-commerce Consultants, Consumer Rights Advocates, Online Retail Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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