Mixed Feedback for SpinLife.com: Service Praise but Shipping and Quality Concerns
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SpinLife.com Feedback Analysis: Unveil Customer Insights

Mixed Feedback for SpinLife.com: Service Praise but Shipping and Quality Concerns

Mixed feedback for SpinLife.com with customers praising the service, selection, and knowledgeable reps, but also expressing dissatisfaction with shipping delays, product quality, and customer service post-purchase. Some reviewers highlighted issues with false information on shipping carriers, unstable products, slow response to repairs, and unexpected additional costs. While some appreciated the fast shipping and ease of ordering, others criticized the lack of transparency, slow shipping times, and unmet discounts. Overall, SpinLife.com's customer experience varies, with both positive and negative aspects highlighted.

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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fast service

    Ordered online Sunday, received it on Tuesday. Fast service. Easy to install.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 18, 2024
  • Speedy

    Shipping was extremely fast. Arrived well packaged.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 03, 2024
  • the bed is the wrong bed and the air…

    the bed is the wrong bed and the air mattress keeps blowing out can not sleep on it.

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 02, 2024
  • Not a good quality product

    Not a good quality product. I will return it and it will cost me $50. Waste of money.

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Mar 18, 2024
  • Great follow-up and patience helping…

    Great follow-up and patience helping through decision making process

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 17, 2024
  • Fast shipping

    Fast shipping. Fair price. Product works great.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 09, 2024
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Sentiment Analysis (of 30 reviews)
45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for SpinLife.com  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, E-commerce Analysts, Quality Assurance Specialists, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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