Review Analysis: Atelier Rebul's Customer Experience Highlights
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Atelier Rebul Customer Feedback Report: Essential Insights

Review Analysis: Atelier Rebul's Customer Experience Highlights

Atelier Rebul customers have mixed experiences, with some praising the top-notch customer service and quality products, while others express frustration over issues like delayed deliveries, incorrect orders, and poor communication. Positive feedback highlights excellent service recovery, unique scents, and prompt replacements for damaged items. However, negative reviews mention unresponsive customer support, undelivered orders, and dissatisfaction with product quality, such as leaking packaging and faulty candles. Overall, the brand's reputation appears to be divided between exceptional service and notable shortcomings.

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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Top service

    Top service van de customerservice van Atelier Rebul. Daar kan menig bedrijf een voorbeeld aan nemen!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 03, 2023
  • Zo jammer

    Zo jammer, zo een mooi product maar zo een slechte communicatie of feedback... geen reactie op geen enkele mail... waar is mijn pakje dat ik weken geleden besteld heb?

    Sentiment
    • Negative
    Content
    • Communication Problem
    Sep 21, 2023
  • Wat besteld maar ze laten niets horen…

    Wat besteld maar ze laten niets horen !! Na 1- week nog geen bericht over bestelling Ze nemen de telefoon niet op ! Reageren niet op mijn mails !! Wat een rot bedrijf zo klant onvriendelijk ik wil mijn geld retour.Dit is al de tweede x bestel en ga er nooit meer !!!

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issue
    Sep 05, 2023
  • heel slecht

    Week geleden bestelling geplaatst en betaald. Nog niets ontvangen mail reageren ze niet op en winkel in Beethovenstraat 25 x gebeld geen gehoor. Heel irritant aangezien ik het cadeau moet geven.

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issue
    Aug 24, 2023
  • Dop van verpakking lekte

    Dop van verpakking lekte, per omgaand nieuwe verpakking + Extraatje mogen ontvangen.Supersnel en zonder morren, kan menig bedrijf niet aan tippen!

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Nov 23, 2022
  • Weken geleden een fles 125ml atelier…

    Weken geleden een fles 125ml atelier rebul 1895 besteld, helaas is er een fles Istanbul geleverd. Tot op heden. Is het probleem nog steeds niet opgelost. Afgezien dat de luchtjes heerlijk zijn is de klantenservice zeer slecht.

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issue
    Jul 31, 2022
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Sentiment Analysis (of 30 reviews)
-16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Atelierrebul  based on online reviews collected from Trustpilot. The analysis helps Brand Managers, Customer Service Directors, Retail Industry Analysts, Product Development Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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