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Customers Disappointed with Western Digital SSDs

Customers Disappointed with Western Digital SSDs

30 reviews between Aug 21, 2023 and Sep 05, 2023.

Many customers have reported failures and compatibility issues with Western Digital SSDs, leading to disappointment and a lack of confidence in the brand. Multiple drives have died after only a few months of use, causing data loss and frustration for users. WD's customer support and warranty process have also been criticized. These issues, along with frequent firmware updates and a high failure rate, have led customers to seek alternative brands for their storage needs.

Western Digital 500GB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,
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30 reviews between Aug 21, 2023 and Sep 05, 2023.

Aug 21, 2023 - Sep 05, 2023
  • Easy to install and setup

    I bought this to replace the original drive in an old Lenovo T23. So worth it! The laptop still works like a charm! Simple to install and setup. So far, no glitches!

    Sentiment
    • Positive
    Content
    • Installation
    Sep 05, 2023
  • Good drive.

    At these prices, just do it.

    Sentiment
    • Positive
    Content
    • Value for Money
    Sep 04, 2023
  • Dozens of Western Digital drives None have failed yet

    I have bunches of drives. Almost all are Western Digital. I haven't had one fail yet.

    Sentiment
    • Positive
    Content
    • Reliability
    Sep 04, 2023
  • Died in under a year

    Bought this as a replacement hdd for my mom's pc in oct 2022. August 2023, she booted up her pc and there was no disk found. Got into bios and there was no disk listed in sata0. Plugged it into my pc as a secondary drive and it's not showing up there either. I work in enterprise IT and we avoid WD as a rule for our systems and it looks like I'll be adopting that rule for home systems now as well. If you get this drive, make sure you're backups are on point!

    Sentiment
    • Negative
    Content
    • Reliability
    Sep 04, 2023
  • So far works great

    It took three times for the WD clonig software to work on the drive, but finally success.

    It replaced a 256GB SSD n my wife's Dell Inspiron 15 that reported it was going bad.

    Dell wanted $160 for an exact replacement. This was much less for a 1 TB drive.

    Since I am realtively geeky enough to swap out a drive, this was a better solution.

    Sentiment
    • Positive
    Content
    • Installation
    Sep 03, 2023
    • Firmware issue

      Do not buy these drives. Known firmware issue.

      Sentiment
      • Negative
      Content
      • Reliability
      Sep 03, 2023
    • Cheap and durable for my media server in garage

      These are cheap (1TB model) and hold up well in my media server that runs Open Media Vault to handle all my docker containers and Plex. The machine is on 24/7 in my garage where at the worst of the new England summer it gets about 80 max with 60-70% humidity. Fast enough that I don't have any performance issues when it extracts usenet files or does back ups or any kind of disk read/write. Sure there's faster but for a media server that just downloads and processes usenet files and other related activities it's super cheap, reliable and quick.

      Sentiment
      • Positive
      Content
      • Reliability
      Sep 02, 2023
    • Easy to Install and use.

      This is a great item for extra storage and at a great price too. The install only took 2 minutes, so easy to use.

      Sentiment
      • Positive
      Content
      • Installation
      Sep 02, 2023
    • High Failure Rate! Used to be a reliable brand, but mired in scandal and now fails often

      I run a computer repair facility and buy ALOT of these drives. Last year alone I purchased well over 200 of these Western Digital drives, but they fail way too often. Its caused me quite a bit of embarrassment over the last few months with a rash of WD SSDs I installed in customers machines about 6 to 8 months ago suddenly failing. I've been replacing these drives under our shops warranty with Samsung drives again because I have no faith in Western Digital SSDs anymore. Currently WD is caught up in a scandal with their external SSDs failing suddenly and I feel like its only a matter of time before many of these drives are also included. Its disappointing because WD makes a great mechanical spindle drive, but whatever engineering culture inherited from their merger with SanDisk they've become cheap, risky, garbage now. Sure they're cheap-ish, but I wouldn't put anything you don't have backed up on them -- nor risk tarnishing your company's branding reputation on. WD has embarrassed me too much to trust them anymore for SSDs. Buyer beware.

      Sentiment
      • Negative
      Content
      • Failure
      Sep 02, 2023
    • Most of these drives failed, can I get these exchanged?

      Is there a way I can returned these drives? six of them failed after being used.

      Sentiment
      • Positive
      Content
      • Failure
      Sep 01, 2023
    • Well made product.

      Well made product.

      Sentiment
      • Positive
      Content
      • Value for Money
      Aug 31, 2023
    • good product

      easy to install, good device

      Sentiment
      • Positive
      Content
      • Installation
      Aug 31, 2023
    • Great price and performance.

      As 0ne who paid $1250 (1978 dollars) for a dual 140K floppy drive for a Commodore Pet, I can only marvel at a terabyte drive South of $50.00. (2023 dollars) That aside, this is a great value and and good speed for a low cost. I recommend it!

      Sentiment
      • Positive
      Content
      • Value for Money
      Aug 30, 2023
    • Solid Brand, Plug and Play

      Western Digital is a solid brand, and I use more than one kind of drive from their company in my handbuilt PC, easily slotted into my drive storage and formatted without issue, install was less than 5 minutes, easy as can be to those familiar with their PC.

      Sentiment
      • Positive
      Content
      • Compatibility
      Aug 29, 2023
    • Both drives died on the same issue; failed file transfers.

      I ordered two SSDs of this same type, and both died on separate occasions when a file transfer failed.

      Sentiment
      • Negative
      Content
      • Failure
      Aug 29, 2023
    • 3 years

      welp it dead, it lasted 3 years all it had to do was keep 1 game and it gave out today its an okay drive but i have drives that been working for over 10 years so its kinda disappointing this went out so soon

      Sentiment
      • None
      Content
      • Reliability
      Aug 29, 2023
    • Massive Failure Rate

      Drives are failing after several months. Contacted WD support, and they refer to RMA page where you get to pay to ship their defective drive back, in exchange for the same model drive that will likely fail. Been using SD & WD forever, but going to stick with other brands as their quality now stinks and support stinks as well.

      Sentiment
      • Negative
      Content
      • Reliability
      Aug 29, 2023
    • These Gen 3 drives will fail

      I have less than 5 days of use on this drive and my computer wouldn't boot. After a couple of tries it finally booted, but Hard Disk Sentinel showed bad sectors and now rates the drive as "29% Acceptable Health with estimated remaining lifetime of 152 days". The funny thing is WD Dashboard shows 100% health. Who do I believe? Well just look at the other reviews on the internet for Gen 3 SA510 drives and you'll see loads and loads of failures on these Gen 3 drives. WD keeps issuing firmware updates but who knows if the latest one works. The previous one didn't. After 25 years of only buying WD drives, this will be my last. I have no confidence in these blue series drives and I will be replacing it.

      Sentiment
      • Negative
      Content
      • Reliability
      Aug 28, 2023
    • DOA

      It was dead on arrival, not exactly who should be blamed whether it be shipping or the seller. To be fair, that is what I get for cheaping out on storage, I really liked WD as a company, but I'm not sure I'll be buying from them again.

      Sentiment
      • Negative
      Content
      • Reliability
      Aug 28, 2023
    • Good Product

      Good Product

      Sentiment
      • Positive
      Content
      • Value for Money
      Aug 27, 2023
    • Sucks

      This product was incompatible with Atamos Ninja 5 and now isnโ€™t recognized by my laptop or pc. Fail. Shame I canโ€™t return it. Samsung works fine.

      Sentiment
      • Negative
      Content
      • Compatibility
      Aug 27, 2023
    • Failed after 34(!!!) total hours of use

      Unreal, lucky I bought a pair of those 500GB WD Blue SA510 and set them up as a RAID 1 array, because one of them just died after a total 34 hours of use!!!
      Now I'm reading countless horror stories about those drives, they're more than just unreliable, they die after a few months, tops.
      It's as if Western Digital isn't running any quality control on their products!!!
      No more WD for me.

      Sentiment
      • Negative
      Content
      • Reliability
      Aug 26, 2023
    • Both drives that I purchased failed in under a year

      Paid a little extra to avoid the cheaper SSD's since this was for my business and it was a waste of money. Both drives that I purchased completely failed in under a year.

      Sentiment
      • Negative
      Content
      • Reliability
      Aug 24, 2023
    • funciona

      funciona

      Sentiment
      • Positive
      Content
      • Performance
      Aug 23, 2023
    • Has error after 6 months of use

      I/o error, not able to format, 100% disk usage in performance, slowed down your desktop so much, and no warranty! Donโ€™t even have ways to fix it or replace it!

      Sentiment
      • Negative
      Content
      • Reliability
      Aug 22, 2023
    • Only lasted 4 months (Warranty support is horrible )

      Hard drive dead in 4 months. I used this in a PC for backing up data. Hard drive was on 24/7 but not much read or write time. Submitted case with WD. Will update rating when they address.

      Following up on this:
      Contacted Support two weeks ago and nothing. Worked with online chat and the delay in their reply's is upwards of 5 minutes. This will be my last WD purchase.

      Sentiment
      • Negative
      Content
      • Customer Support
      Aug 22, 2023
    • Failed in 2 weeks.....

      I bought this and it failed within 2 weeks of setting up on a windows 11 PC. It cannot be read by any device at this point.

      Sentiment
      • Negative
      Content
      • Failure
      Aug 21, 2023
    • Perfecto

      Es lo que esperaba

      Sentiment
      • Positive
      Content
      • Value for Money
      Aug 21, 2023
    • Don't buy this

      I purchased this SSD to install in my laptop, and it initially worked fine. I used my device approximately 20-30 times after installing the SSD. However, it suddenly stopped being detected in the BIOS. Despite trying every possible troubleshooting step, I couldn't resolve the issue. WD only offers a replacement and refuses to provide a refund. I strongly recommend against purchasing this SSD or to promptly return it before it fails on its own. A quick Google search will reveal a high failure rate for this product.

      Sentiment
      • Negative
      Content
      • Failure
      Aug 21, 2023
    • My old Gateway desktop DX480-UR gets up to speed again

      Easy to clone my 1TB HDD to the WD SA510 1TB for quite sometimes (8 hours). After the installation of the drive, I added 8GB RAM more to my 9-year-old Gateway desktop up to MAX (16GB). My boot time cut down from more than 5 minutes to just over 1 minute. Glad to get this SSD drive. Will buy more drives again for couple 5-year old laptops again.

      Sentiment
      • Positive
      Content
      • Performance
      Aug 21, 2023

Sentiment Analysis

  • Positive(15)
    50%
  • Negative(14)
    47%
  • None(1)
    3%
3 Net Promoter
Score

Popular Topics

  • Reliability(11)
    37%
  • Failure(5)
    17%
  • Value for Money(5)
    17%
  • Installation(4)
    13%
  • Compatibility(2)
    7%
  • Performance(2)
    7%
  • Customer Support(1)
    3%

Languages

  • English(28)
    93%
  • Spanish(2)
    7%

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