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Review of Walgreens App and Services

Review of Walgreens App and Services

30 reviews between May 22, 2023 and May 24, 2023.

The Walgreens app has great photo printing service, but has faced issues with prescription orders and checkout. Despite this, many customers found the app easy to use and appreciated the convenience of online prescription refills. The staff at physical Walgreens locations were also praised for their helpfulness and friendly atmosphere.

‎Walgreens
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  • Cancel prescription

    If you accidentally cancel a prescription order there is no way to undo it and the process can take hours before you can reorder your prescription.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • May 2023

    Every time I go to checkout to upload photos, the app takes a decade!!! I will turn my wifi on, off, reboot my phone, and close in/out of the app. Nothing. It says “processing your photos” over and over. I have been wanting to pick up photos so this is disappointing

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Getting prints for frames

    Ms. Charity was FANTASTIC in helping me with how to print photos!!!! She is just Awesome!!!! 🥰👯

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • DO NOT DO DELIVERY

    I tried for the first time to order using delivery as it should be there before I needed it…. Paid almost $500 for my son’s diabetic supplies.. the app said 1 to 2 business days, the app shows the steps… granted I should have not risked delivery with it being so close to the day we needed it… on the end of second business day I decided to call to see if possible to just picked it up since my son needed it that night and it had not arrived. The app showed it was ready for FedEx, so I called just to see if it was possible.
    The issue came through when they informed me that though the app says it is ready for FedEx and I can see the charge in my bank, the system is terrible and canceled my order without my knowledge/showing me/ or anyone calling…. The only way to get the items is to go pick them up and pay again! As for the money I already spent it was in limbo and I would have to wait about 5 business days for the system to catch that it’s been cancelled and then wait for the refund… are you serious….

    Thankfully the staff at Walgreens went above and beyond to help us BUT EVEN THEY SAID DO NOT USE DELIVERY AS THE SYSTEM IS TERRIBLE AND MESSES UP ALL THE TIME!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Photos

    I had a hard time accessing all my photos to choose from.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
    • Review

      Great app easy to understand and quick response.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Happy

      Great service, 100% Happy , thanks to Christopher Rudolph, in the 1111 Selma, Alabama Store

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Photos

      This is a very easy website for uploading photos. My first time and will not be the last.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • When the site is working it’s great.

      Today I was able to place an order for delivery. App worked great. A few days ago I wasted a lot of time with payment not going through and finally called web support only to learn that the website wasn’t working. Please put up something to indicate working on website so I don’t waste my time. Thanks.

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Photo app is user friendly

      Love the Black Friday promotions for photo cards

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • Adding a relative

      This was so easy to add my mother-in-law!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Prescription order cancelled

      I tried to order prescription but it was canceled without any notification to me. I would not have known it was canceled if I had not signed in to the app myself

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • No more scanning

      I like the new prescription refilling process, no more scanning. This touch and check out is so much easier and faster. Good job Walgreens!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • I love this app

      Everybody should use this app

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Pharmacy

      Great service, great people!!

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Walgreen Photo App

      The Walgreen Photo App is easy to use and I like ordering the pictures from home and just picking them up at the store!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Phone App checkout

      Phone app Has a glitch. Wanted to use PayPal. Wouldn’t go through. Had to put in credit card!

      Sentiment
      • None
      Content
      • Technical Issues
      May 22, 2023
    • Thank you!

      Lemmon & McKinney is my neighborhood store. I enjoy its “welcome to Walgreens” atmosphere.
      There is always someone available to help if needed.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • App is terrible

      I

      Sentiment
      • Negative
      Content
      • Others
      May 22, 2023
    • Prescriptions

      It’s so easy to order prescriptions on line . I love it. No waiting on hold for several minutes.
      Thank you

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Neighborhood store

      Employees nice and ordering photos super easy

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Last refill date not displayed

      Last refill date didn’t appear on most of the prescriptions making it difficult to place refill orders without knowing if Rx is eligible for refill yet. I take several medications and it would help a lot to have this information available

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Unknown errors hiding prescriptions

      I am a caregiver and I use the app to monitor and refill more than 20 prescriptions. For the most part, the app works well. Non of the prescriptions are on auto refill to better manage prescriptions but when physicians call in refills the pharmacy fills the prescriptions rather than adding to the number of refills available. Also when trying to hide non current medications I get an unknown error in the app which needs some developer attention. Another handy feature request is annual medications costs in a downloadable pdf.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Payment issues

      I placed an order, no confirmation number but it went through in my card.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Outstanding experience

      For all my shopping needs it’s Walgreens
      No one else

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Walgreens

      Great store. Great service

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Lydia

      Lydia was GREAT! Very patient, changed my order at the store. Also have a new phone so I am all thumbs too. I am 100% anxious. Her down to earth attitude and we have this

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Mr B

      Everyone tries their best!

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Very helpful

      👍🏻

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Lousy app

      Tried to get refill on the app but because it was after hours and store was closed it wanted me to transfer the prescription to another store a lot further away that was open. Not good.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023

Sentiment Analysis

  • Positive(21)
    70%
  • Negative(8)
    27%
  • None(1)
    3%
43 Net Promoter
Score

Popular Topics

  • Features and Usability(10)
    33%
  • Others(10)
    33%
  • Technical Issues(9)
    30%
  • Pricing(1)
    3%

Languages

  • English(29)
    97%
  • Unknown language(1)
    3%

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