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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
User Dissatisfaction with Amazon Shopping App Highlights Key Issues
  • 100 users bookmarked
  • Who is this report for?
    • Product Managers
    • Customer Support Specialists
    • UX/UI Designers
    • E-commerce Analysts
    • Digital Marketing Professionals
User Dissatisfaction with Amazon Shopping App Highlights Key Issues

Unlock Insights into Amazon Shopping App User Feedback

The reviews for the Amazon Shopping app reveal significant user dissatisfaction, primarily due to issues with account cancellations, product non-delivery, and ineffective customer support. Users report difficulties in processing refunds and navigating the app, which is described as buggy and lacking essential features like dark mode. Many reviewers express frustration with delayed deliveries and the challenge of contacting customer service for assistance. Despite some positive experiences, particularly with specific support agents, the overall sentiment indicates a need for substantial improvements in the app's functionality and customer service processes.

Source: App Store Reviews of Amazon Shopping

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Customer Feedback Analysis of Amazon Shopping

Insightful analysis of Amazon Shopping app reviews highlighting customer dissatisfaction and key improvement areas.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Falta de suporte

    Já é minha 3º compra e não chega, paguei tudo no pix e nada… A devolução demora a chegar

    Sentiment
    • Negative
    Content
    • Order Delivery Problems
    Oct 20, 2025
  • Muito ruim

    Estão cancelando sua conta sem perguntar nada

    Sentiment
    • Negative
    Content
    • Account Management Concerns
    Oct 20, 2025
  • Nao funciona

    Nao funciona!!!! Nao consigo fazer uma compra!!!!

    Sentiment
    • Negative
    Content
    • Order Delivery Problems
    Oct 17, 2025
  • Horrível.

    Eles não atualizam onde o seu pacote está e ainda atrasam com a sua encomenda.

    Sentiment
    • Negative
    Content
    • Order Delivery Problems
    Oct 16, 2025
  • Sem suporte

    Aplicativo sem suporte, você precisa fazer uma caça ao tesouro para encontrar um simples SAC. Pessima experiencia.

    Sentiment
    • Negative
    Content
    • App Usability Bugs
    Oct 12, 2025
  • Bug

    O app há muita tempo tem um bug no Face ID, fica repetindo várias as vezes a verificação e não abre as coisas

    Sentiment
    • Negative
    Content
    • App Usability Bugs
    Oct 08, 2025
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Sentiment Analysis (limited preview)
-76 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon Shopping based on online reviews collected from App Store. The analysis helps Product Managers, Customer Support Specialists, UX/UI Designers, E-commerce Analysts, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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